Overview
This role supports the Submeter Billing department within operations management, focusing on accurate processing and validation of billing data to ensure reliable invoicing and customer support. The position involves managing complex data entry and quality control processes to maintain high standards in billing accuracy and service delivery.
Responsibilities
- Compute and perform quality control on invoices
- Learn and apply business rules to identify and resolve data quality issues
- Coordinate with other teams and departments
- Accurately input and analyze customer, financial, and technical data
- Transform data into required formats using Excel and company software
- Provide professional support to staff, clients, subcontractors, and others via email and phone
- Track assignment stages using Monday.com
- Communicate availability for additional tasks
- Assist in training entry-level team members
- Support coordination and prioritization of assignments for invoice support staff
- Participate in and often lead team meetings
- Assist senior staff with projects and tasks
- Help streamline billing processes
- Direct clients and tenants to appropriate contacts
- Perform other duties as assigned
Requirements
- Associate degree or equivalent from a two-year college or technical school, or 1-2 years related experience or training, or equivalent combination
- Strong general computer skills including Microsoft Office
- High proficiency in Microsoft Excel
- Strong math and deductive reasoning skills
- Ability to absorb technical knowledge quickly
- Collaborative mindset
- Integrity, diligence, intelligence, and curiosity
- Excellent written, verbal, presentation, and listening communication skills
- Commitment to personal and team excellence
- Strong organizational and analytical skills with attention to detail
Compensation & Benefits
- Estimated salary range: $25 to $28.85 per hour (final offer may vary based on experience and qualifications)
- Medical, dental, and vision insurance
- Flexible spending accounts (FSA)
- Life insurance and accidental death and dismemberment (AD&D) insurance
- Long-term disability (LTD) coverage
- Paid time off (PTO)
- 401(k) retirement savings plan
Equal Opportunity
The employer is an equal opportunity organization committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.