Overview
Job ID: R236881
This role supports the servicing of commercial real estate (CRE) loans, including CMBS, balance sheet, and agency loans, within the Midland organization. Work may be eligible for remote work in select geographic locations, subject to approval, and must be performed from a quiet, secure, and confidential home-based workspace if approved. Occasional in-office participation may be required based on business needs.
Note: Sponsorship for employment visas is not provided for this position. The employer will not participate in STEM OPT for this position.
Responsibilities
- Support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document requirements, accurate processing of transactions, and timely reporting to stakeholders.
- Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
- Resolve non-compliant issues through written and verbal communication with internal and external parties.
- Review and process loan payments, escrows, and reserve account disbursements (as needed).
- Assist with preparation of periodic reporting, including investor, internal, and regulatory reports (as needed).
- Perform covenant compliance testing (as needed).
- Maintain accurate and up-to-date loan servicing records in the servicing system.
- Support onboarding of new loans and transition of paid-off or transferred loans (as needed).
- Support tax and insurance administration (as needed).
- Perform collection activities on delinquent accounts (as needed); may have funds disbursement authority.
- Monitor delinquencies and perform collection activities.
- Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access.
- Process borrower requests via phone, email, and the CRE Insight portal.
- Research and process incoming and aged funds.
- Review and process borrower-requested late charge waivers.
- Complete address changes, audit confirmations, and rate cap reviews.
- Review reports to identify exceptions and support risk mitigation efforts.
- Communicate and collaborate with functional departments to help address borrower questions or issues.
Required Qualifications
- Roles at this level typically require an Associate’s degree (or equivalent) and related experience or product knowledge to accomplish primary duties.
- Typically requires 4+ years of related business or functional experience.
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Preferred Skills
- Analytical thinking
- Capital management
- Compliance requirements
- Documentation
- Due diligence
- Loan documentation
- Regulatory compliance
- Risk mitigation strategies
Competencies
- Accuracy and attention to detail
- Customer interaction
- Decision making and critical thinking
- Effective communications
- Financial analysis
- Managing multiple priorities
- Operational functions
- Products and services
- Relationship management
- Consulting
Compensation & Benefits
Depending on eligibility, full-time employees may have access to:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with employer match, pension, and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance (including select programs fully paid)
- A wellness program with financial incentives
Paid time off (depending on eligibility) may include:
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Years of service
Application Window
Generally expected to be posted for two business days from 09/28/2026, though it may be longer with business discretion.
Compliance / Background Requirements
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring of individuals with certain criminal history.
Equal Employment Opportunity
Equal employment opportunity is provided to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Location
Based within the Midland organization footprint.