Mortgage Lock Desk Analyst

Overview

This remote role is for a Lock Desk Analyst working from home.

Responsibilities

• Process new lock requests, extensions, relocks, lock changes, and lock cancellations with investors.
• Manage the Lock Desk queue in a timely manner by providing support to Loan origination units as needed.
• Enforce the rate lock policy while working closely with Loan Officers and Operations Staff.
• Assist production support staff in identifying and solving locking and pricing issues.
• Notify leaders of pricing and other issues to maintain accuracy of the internal pricing engine and improve system processes and performance.

Requirements

• 2+ years of Lock Desk or pricing experience.
  • OR 3+ years of general Mortgage experience with 1+ year of lock desk specific experience.
• Working knowledge of the secondary mortgage market framework, including Fannie Mae, Freddie Mac, and FHA/VA mortgage programs.
• Experience locking best effort loans with investors.
• Knowledge of products including Jumbo, CES, Helocs, and NonQm is a plus.
• Ability to work efficiently while maintaining professionalism across departments and with external vendors.
• Strong critical thinking and math skills; ability and desire to learn and grow.
• Microsoft Office applications experience required; SQL knowledge is a plus.
• Detail oriented with the ability to work in a high-volume, fast-paced environment.

Work Schedule & Internet Requirements

• Hours of operation: Monday to Friday 10a–6p EST (1 hour lunch and breaks).
• High-speed internet required for remote work.
  • Cable or Fiber ONLY with the ability to connect via Ethernet.
  • Minimum speeds:
    • 70/30 Mbps (basic)
    • 200–300/35–70 Mbps (shared)
    • 500–1,000/100+ Mbps (heavy use)

Compensation & Benefits

• Hourly rate: $25–$34 per hour depending on experience.

Benefits include:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

Supplemental pay types:

• Referral bonuses

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.