Overview
The organization operates within the mortgage services industry, supporting financial operations related to client invoicing, account management, and payment collections. This role manages client account details and payment collection processes, serving as a key point of contact for client communications and inquiries.
Responsibilities
- Perform collection and reporting activities following established guidelines and deadlines
- Act as the primary contact for client communications
- Monitor client accounts until payments are received
- Research and resolve client inquiries
- Maintain positive client relationships
- Ensure attention to detail and accuracy in all tasks
- Communicate effectively both verbally and in writing
- Manage time and organizational priorities reliably
- Adapt to changing environments and handle multiple priorities
- Complete additional duties as assigned
Requirements
- High school diploma or equivalent preferred
- Minimum of 2 years’ experience in accounts receivable
- Advanced computer skills, particularly in Microsoft Excel and SharePoint 2010
- Strong verbal and written communication skills
- Strong organizational and decision-making abilities
- Proven customer service skills
Compensation & Benefits
- Pay range and compensation package: Determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity
The organization is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.