Operations Advisor - Investor Reporting - Midland

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Posted Sep 29, 2026

Remote · US Full Time

Est. $65K – $90K/yr

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Overview

Job ID: R237069

This role is within the organization’s Midland operations footprint and supports the Investor Reporting function. The position is primarily responsible for accurate and timely reporting and remitting of funds as dictated by related servicing agreements for assigned contracts, while mitigating risk by meeting regulatory and compliance requirements.

This position may be eligible for remote work in select geographic locations, subject to approval. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

Responsibilities

Support critical operational support services, processes, capabilities, or initiatives within an operational unit, ensuring performance and/or risk indicators are met.
Establish and monitor process performance measurements and business impact; prepare performance statistics and reports for internal stakeholders and senior management.
Monitor the production workflow, assist team members with escalated process issues, independently identify and resolve exceptions, and serve as a point of escalation.
Monitor the effectiveness and efficiency of production and/or processes; determine and/or drive change and improvement efforts.
Ensure adherence to policies, procedures, and regulatory standards; independently resolve compliance issues and drive risk mitigation activities.

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Qualifications

Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
Strong understanding of financial calculations and cash movement concepts.
Exceptional time management and prioritization skills.
Highly organized and detail oriented.
Demonstrated independent problem-solving capability.
Sound decision-making skills.
Ability to work independently.
Strong analytical skills.
Demonstrated leadership skills, including mentoring peers; providing guidance on complex reporting and reconciliation issues; and proactively supporting team objectives, operational controls, and risk mitigation efforts.

Preferred Skills

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Competencies

Accuracy and attention to detail
Consulting; decision making and critical thinking
Effective communications
Managing multiple priorities
Operational functions
Problem solving
Process management
Products and services
Standard operating procedures

Education

Bachelor’s

In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Work Experience

Roles at this level typically require a university/college degree with 2+ years of relevant professional experience.

Certifications and Licenses

No required certification(s)
No required license(s)

Application Window

Generally expected to be posted for two business days from 09/28/2026, although it may be longer with business discretion.

Compensation & Benefits

PNC offers a comprehensive range of benefits, including (based on eligibility for full-time employees):

Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match, pension, and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives

Paid time off generally includes (based on eligibility):

Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Years of service

Additional Notes

Sponsorship: PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Equal Employment Opportunity

The organization provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Disability Accommodations

If an accommodation is required to participate in the application process, applicants should request accommodations through the employer’s designated accommodations process. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.