Overview
This entry-level, full-time Operations Associate role is remote and based in the United States. The position is responsible for accurate and timely execution of operational processes including payroll processing, rollover processing, loan payoff transactions, cash reconciliation, quality control, recordkeeping systems, process improvement, and retirement plan operations.
The role blends daily transaction processing with issue resolution, record maintenance, process improvement, and team projects focused on improving operational capacity and service quality.
Responsibilities
Payroll, Rollover, and Loan Payoff Operations
- Monitor, process, and reconcile payroll files for retirement plans through recordkeeping systems.
- Initiate funding requests, including ACH transactions, and reconcile received deposits for payroll contributions.
- Generate and review payroll reports.
- Process and post payroll contributions, rollover transactions, and loan payoff transactions.
- Perform cash reconciliation activities for custodial partners.
- Monitor, research, and respond to internal and external inquiries related to operational transactions.
Quality, Controls, and Issue Resolution
- Perform quality control reviews of data according to departmental standards.
- Review work carefully to identify discrepancies, missing information, and potential errors before downstream teams or clients are impacted.
- Investigate routine issues, ask clarifying questions, and escalate items requiring additional support or judgment.
- Maintain accurate records and complete assigned work within established service levels and deadlines.
Team Support and Collaboration
- Collaborate with teammates and internal partners to resolve issues and keep operational work moving forward.
- Keep teammates and internal partners informed about items that may affect payroll processing, rollover processing, or loan payoff work.
- Request assistance or additional review early when a plan, file, or process is unclear or unusual.
- Share process updates, plan-specific instructions, and lessons learned to help prevent repeat issues.
Process Improvement and Special Projects
- Identify opportunities to improve processes, reduce rework, create capacity, and improve the quality and timeliness of operational work.
- Take initiative in identifying issues and proposing practical solutions.
- Contribute to special projects, testing, process documentation, and other departmental initiatives as assigned.
- Support the team as processes, systems, and responsibilities evolve.
Requirements
Required Skills
- Strong problem-solving skills and an operational mindset.
- Strong attention to detail and commitment to accuracy and quality.
- Ability to learn new systems, processes, technologies, and financial services concepts.
- Ability to work effectively in a fast-paced, collaborative environment while managing competing priorities.
- Proactive approach to identifying issues, taking initiative, and proposing practical solutions.
- Ability to identify opportunities to improve processes, reduce rework, and create operational capacity.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to track and meet deadlines.
- Proficiency in Microsoft Office programs and ability to quickly learn CRMs and recordkeeping platforms.
- Flexibility and curiosity when adapting to evolving systems, processes, and responsibilities.
Preferred Qualifications
- Demonstrated ability to take initiative and independently address issues.
- Demonstrated ability to consistently deliver strong productivity and quality service.
- Ability to work effectively in a team environment.
- Successful completion of, or current progress toward completing, ASPPA RPF modules.
- Sincere interest in learning about the financial services industry and retirement plan operations.
Compensation & Benefits
Benefits include:
- PTO covering vacation, sick, and personal time.
- Flexible time off for vacation, sick, and personal time after two years of service.
- 12 paid holidays, including 10 designated holidays and two floating holidays.
- Two community volunteer days.
- Five summer half-days.
- Medical, dental, and vision coverage.
- Life insurance.
- Long-term and short-term disability coverage.
- Retirement plan with a 4% employer match.
- Parental leave.
Location
- United States
- Remote
- Full-time