Overview
This role provides Army Military Pay Office support, including general customer service support and inquiries, Soldier readiness point customer service, and finance in-processing and out-processing. Responsibilities also include processing and management of voucher documents, extending reviews of voucher-indicated expenses, supporting documents, and travel orders to ensure service members are paid correctly.
The pay clerk performs customer service, receives and verifies required documentation, processes and tracks pay actions/transactions, and follows up to correct resulting rejections.
Responsibilities
- Answer personal inquiries about military or travel pay.
- Review and process financial documents.
- Ensure financial documents are complete and accurate; return documents that are incomplete or incorrect.
- Provide accepted Unit Transmittal Letters to the section Non-Commissioned Officer.
- Conduct in-processing PCS and out-processing finance transactions.
- Provide timely and accurate military pay processing services.
- Comply with the Privacy Act and all applicable agency regulations on individual privacy.
Qualifications / Education / Skills
- High school degree; some college preferred.
- Excellent verbal and written communications skills.
- Must speak, read, and comprehend English.
- Must possess sound organizational skills.
- Proficient in Microsoft Office (PowerPoint, Excel, Word, Access).
- Excellent customer service skills with the ability to interact professionally with others.
- Must be a US Citizen.
- Military background or familiarity with the military preferred.
- Quality control experience preferred.
- Must have a current secret clearance/favorable tier 3 investigation to apply.
Physical Requirements and General Office Demands
- Sedentary work.
- Ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Operate general office equipment, including but not limited to computer systems, phones, and related media/information devices on most or all workdays.
- Communicate and interact with others in person and/or by telephone to conduct business.
- Work under time pressure and work rapidly for long periods to meet deadlines.
- Limited work on weekends and alternate duty hours.