Overview
This role involves working as a Payment Operations Analyst within a Core Payments Operations team. The position requires managing high-volume, data-intensive payment processes and collaborating cross-functionally with various internal teams to ensure successful payment processing and timely resolution of issues.
Responsibilities
- Process large volumes of payment files and perform detailed user account reconciliations with high accuracy.
- Analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues.
- Collaborate with internal teams including operations, client success, support, and customer solutions to ensure smooth payment processing.
- Identify, investigate, and resolve payment and product issues using available systems and tools; escalate as necessary.
- Examine unique user cases to identify friction points and provide data-driven recommendations for improving operational workflows.
- Suggest improvements to standard operating procedures to enhance departmental efficiency.
- Participate in ad hoc projects and operational tasks for the payments team.
- Maintain adherence to departmental standards for accuracy, efficiency, and service level agreements (SLAs).
Requirements
- Bachelor’s degree.
- Minimum of 1 year experience in Payments, Financial Operations, or Banking.
- Proactive problem-solving skills and ability to take initiative.
- Strong skills in Excel, project management, and data analysis with keen attention to detail.
- Ability to adapt and perform well in a fast-paced team environment.
- Clear and concise communication skills, capable of explaining technical payment issues to non-technical stakeholders.
- Flexibility to work outside normal business hours when required.
Compensation & Benefits
- Comprehensive health, vision, and dental insurance.
- Opportunity for equity ownership.
- Life and AD&D insurance, short- and long-term disability coverage.
- Employee Assistance Program.
- Employee Resource Groups.
- Company outings and events.
- Unlimited paid time off.
- 401(k) plan with company match.
Location
The organization is headquartered in New York City with operations throughout the United States and Belfast.
Equal Opportunity Statement
The employer is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, religion, citizenship status, political affiliation, marital status, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable laws.
Reasonable accommodations are available upon request during the recruitment process.