Payments Operations Analyst I

Overview

This role involves working as a Payment Operations Analyst within a Core Payments Operations team. The position requires managing high-volume, data-intensive payment processes and collaborating cross-functionally with various internal teams to ensure successful payment processing and timely resolution of issues.

Shift: Monday to Friday, 8AM CT - 5PM CT

Responsibilities

• Process high-volume payment files and perform complex user account reconciliations with accuracy and attention to detail
• Analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues
• Collaborate with internal teams including operations, client success, support, and customer solutions to ensure smooth payment processing
• Identify, investigate, and resolve payment and product issues using available systems and tools; escalate as necessary
• Investigate unique user cases to identify friction points and provide data-driven recommendations for operational workflow improvements
• Suggest improvements to standard operating procedures to enhance departmental efficiency
• Participate in ad hoc projects and operational tasks for the payments team
• Adhere to departmental standards for accuracy, efficiency, and service level agreements (SLAs)

Requirements

• Bachelor’s degree
• Minimum 1 year of experience in Payments, Financial Operations, or Banking
• Proactive problem-solving skills and ability to take initiative
• Strong Excel, project management, and analytical skills with high attention to detail
• Ability to adapt and thrive in a fast-paced team environment
• Clear and concise communication skills, capable of translating technical payment issues for non-technical stakeholders
• Flexibility to work outside normal business hours if required

Compensation & Benefits

• Comprehensive health, vision, and dental insurance
• Opportunity for equity ownership
• Life and AD&D insurance, short- and long-term disability coverage
• Employee Assistance Program
• Employee Resource Groups
• Company outings and events
• Unlimited paid time off (PTO)
• 401(k) plan with company match

Location

The position is based in the United States with operations also in Belfast. Specific location details and remote work options are not specified.

Equal Opportunity Statement

The employer is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, religion, creed, citizenship status, political affiliation, marital status, age, national origin, ancestry, disability, medical condition, veteran status, gender identity, pregnancy or childbirth-related conditions, sex, sexual orientation, genetic information, military status, familial status, domestic violence victim status, or any other protected status under applicable federal, state, or local laws.