Overview
This role involves leading the Payments Pricing & Operations team responsible for developing competitive and transparent payments pricing strategies for large customers. The team collaborates closely with sales, product, and finance to align pricing decisions with business objectives and provide data-driven insights to refine pricing strategies in a dynamic market.
Responsibilities
- Lead and manage a team of analysts focused on custom payments pricing analyses, operations, and project management
- Partner with Sales and Customer Success teams to lead key prospect and customer negotiations
- Ensure a best-in-class payments experience for customers and prospects through effective communication and SLA accountability
- Develop deep expertise in payment solutions and the payments value proposition to meet customer needs
- Continuously improve payments processes and procedures to enhance efficiency and accuracy
- Analyze customer data to identify trends and inform future recommendations
- Serve as an escalation and enablement resource for Sales, Customer Success, and R&D teams
Requirements
- Bachelor’s Degree and/or 6+ years of experience in the Payments industry (e.g., Relationship Management, Pricing, Analytics, or related fields)
- Exceptional communication skills with proven ability to handle payments pricing discussions confidently via email and Zoom
- Strong financial and analytical capabilities
- Metric-driven and operationally focused
- Experience managing a team, including conducting performance reviews, hiring, and professional development
Preferred Qualifications
- Experience with Salesforce and SQL
- Advanced Excel skills
Compensation & Benefits
The base salary range for this role varies by geographic location:
- Zone A: $116,000—$186,000 USD
- Zone B: $101,000—$162,000 USD
- Zone C: $91,000—$146,000 USD
Starting salary will be determined based on skills, experience, and location. Total compensation includes base salary, cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Location
The organization embraces a hybrid work model that supports in-person collaboration while accommodating individual needs. Specific location details and work arrangements will be provided during the hiring process.
This employer is committed to creating an accessible and inclusive hiring process and provides reasonable accommodations for persons with disabilities. Applicants requiring accommodations during the application or interview process are encouraged to request them.
Note: For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.