Overview
This role involves implementing and integrating iSolved products to onboard new payroll clients. You will assist the SVP of Payroll in implementation and integration projects for clients moving from existing payroll systems or prior HCM platforms.
Responsibilities
- Collaborate with the Implementations team to ensure projects remain on schedule and keep management informed of progress, outstanding requests, or tasks.
- Attend implementation, Sales, and Payroll Team meetings as scheduled/assigned; participate verbally and in writing as needed.
- Stay engaged with clients throughout the implementation process until the client is successfully and accurately transferred to Client Services.
- Document the implementation process and keep checklists and project plans up to date.
- Maintain accurate records in the Payroll Shared Drive, including conversations, timelines, and project plans.
- Implement iSolved HCM full service and/or standalone solutions according to company guidelines and in accordance with client expectations.
- Work with clients to streamline payroll processes and improve automation and efficiency.
- Partner strategically with the implementation team to identify internal and external resources required to complete client projects and opportunities for ongoing improvement.
- Coordinate with Client Services to transition new clients to the service team.
- Provide Client Services Management with detailed processing notes and communicate/train Client Services as required.
Requirements
- High School or equivalent experience and a minimum of 4 years of payroll experience in a complex environment, including multiple pay groups and pay cycles within a payroll service bureau (PSB).
- Extensive knowledge of payroll tax laws at the federal and state levels.
- Experience and working knowledge of at least two payroll/HCM systems such as ADP Workforce Now, Workday, Paychex, or Ceridian; experience with iSolved strongly preferred.
- Experience handling mid-to-large size payrolls.
- Implementation and project management experience.
- Excellent knowledge of payroll and time systems, production environment, and implementation practices.
- Excellent professional oral, written, and presentation skills.
- Ability to maintain cooperative working relationships with all levels of management.
- Strong influencing and closing skills.
- Excellent client relationship-building skills.
- Ability to manage multiple, high-priority tasks, adjust to shifting priorities, and meet deadlines.
- Strong analytical and problem-solving skills.
- Self-directed with the ability to work with little supervision.
- Flexible and cooperative in fulfilling obligations.
- Ability to handle highly sensitive data with confidentiality and integrity.
- Proficiency with Windows-based computer applications (Microsoft Office Suite), including advanced Excel (v-lookups, pivot tables) and data import/export. Familiarity with internal systems such as iSolved and Newtracker, and external systems such as MasterTax.
Preferred Qualifications
- Bachelor’s degree in accounting or a related field.
- Prior PSB experience (including Sales (B2B), Account Manager, Payroll Implementation/conversion, and/or Payroll Client Services Specialist).
- American Payroll Association certification (FPC or CPP).
- Experience/knowledge of relevant federal and state payroll taxes and legislation.
- Bilingual.
Compensation & Benefits
- Salary range: $60K - $70K
- Performance-based bonus program.
- Comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with employer match.
- Ongoing training in sales techniques, industry, and competitive landscape.
Location
Not specified in the provided description.
Equal Opportunity Employer
The organization is an Equal Opportunity Employer (M/F/D/V) and requires all employees to perform work ethically and uphold the Code of Business Conduct and Ethics at all times.