Overview
A market-leading industrial technology organization specializing in lighting solutions and intelligent building management platforms is seeking a Payroll Operations Manager. The company operates across North America, Europe, and Asia, employing approximately 13,000 people. It focuses on innovation, customer outcomes, and expanding into new verticals.
Responsibilities
- Manage end-to-end payroll processing cycles, calendars, cutoffs, and funding coordination for all employee pay groups
- Oversee off-cycle payments, retroactive adjustments, and final pay calculations, monitoring accuracy and error trends
- Lead payroll workstreams related to system implementations, upgrades, and configuration changes
- Collaborate with HR Technology, Finance, and IT teams to assess impacts, coordinate testing, and manage timelines and communications
- Supervise payroll inquiry queues, ticket volumes, escalations, and service level agreements
- Implement case-deflection strategies through knowledge resources and process improvements
- Ensure compliance with payroll tax, wage-hour, and statutory regulations via reconciliations, audits, and validation checks
- Maintain documented procedures, segregation of duties, and audit readiness; support tax and compliance inquiries
- Govern operational rules for upstream workforce processes affecting payroll such as time capture, compensation updates, and pay codes
- Monitor exception trends and collaborate with HR/HRIS to minimize payroll errors
- Develop and maintain payroll-related dashboards and scorecards; analyze trends and provide actionable insights
Requirements
- Bachelor’s degree or equivalent
- Minimum 9 years of payroll experience
- Comprehensive knowledge of payroll processing including cycles, cutoffs, off-cycles, and final pay
- Strong discipline in managing payroll calendars and deadlines
- Experience leading payroll projects, system upgrades, and implementations
- Working knowledge of payroll systems, HRIS, and Time & Attendance platforms and their integrations
- Ownership of workforce time rules and standards including pay codes, overtime, shift premiums, and union rules if applicable
- Ability to manage time and attendance changes including policy updates and training
- Expertise in troubleshooting time capture issues such as missed punches and scheduling conflicts
- Experience managing vendors and service-level agreements
- Oversight of ticket queue and case management
- Knowledge of payroll tax, statutory, and wage-hour compliance
- Experience with reconciliations, audits, and internal controls
- Understanding of upstream pay-impacting processes like time capture and compensation changes
- Ability to build and interpret payroll dashboards and metrics
- Strong cross-functional collaboration skills with Finance, HRIS, IT, Benefits, and Vendors
- Clear executive communication and escalation management skills
- Risk identification and structured problem-solving abilities
- Willingness to travel as required
Compensation and Benefits
- Salary range: $104,200 to $180,000, dependent on experience and geographic location
- Health care coverage
- Dental insurance
- Vision plans
- 401(k) benefits
- Commissions and incentive compensation depending on the role
Location
This role supports operations across multiple regions including North America, Europe, and Asia. Specific location details will be provided during the hiring process.
Equal Opportunity
The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.