Overview
The Payroll Platforms & HR Operations Specialist collaborates with cross-functional teams to implement HR solutions that improve employee engagement, satisfaction, user experience, and productivity. This role translates business needs into actionable HR product features and strategies, owning assigned technical changes through their full lifecycle.
Initial focus includes supporting global payroll, time off, and time-tracking processes in Deel. The role also supports other core HR platforms, including UKG Pro, iCIMS and TalentQuest, delivering enhancements and resolving system issues.
Responsibilities
- Collaborate with HR leaders, IT professionals, and business stakeholders to understand and prioritize product requirements and strategic objectives.
- Partner with Product Owners to project manage, support, and drive development and implementation of HR software solutions from concept to delivery, ensuring alignment with business objectives and timelines.
- Drive self-service tool development and process automation to streamline HR processes, reduce administrative burdens, and empower employees (including manager and employee self-service in UKG).
- Create and maintain key documentation, including requirements documents, process maps, functionality overview documents, UAT scripts, and a data dictionary.
- Own elements of the HRIS lifecycle from discovery and requirements gathering through UAT, change and communications, deployment, training, and hypercare, while maintaining project statuses in tracking systems such as Workstack and Azure DevOps.
- Configure and build changes in UKG and other assigned HR platforms (including Deel) with stakeholders and vendors, supporting enhancements and break-fixes while following HRIS delivery and change-management principles.
- Provide administration and operational support for Deel, including global payroll, time off, time tracking, employee workflows, approval processes, and related platform settings.
- Review, configure, test, and document Deel changes with local HR and payroll teams and the vendor to ensure requirements, employee impact, and downstream processes are understood before deployment.
- Investigate Deel inquiries and platform issues, distinguishing between configuration, process, and product defects. Coordinate vendor escalation, maintain supporting documentation, and track issues to resolution.
- Create and maintain a security matrix for core HR systems, ensuring security requirements are met and regular role/permission audits are completed.
- Promote data compliance, HRIS upgrades, and best practices across the organization, ensuring training is delivered as needed.
- Manage payroll and HRIS system requests that may require research, analysis, or advanced technical support. Coordinate with vendors to address questions from stakeholders or external agency representatives.
- Provide ad hoc support for merger and acquisition activity by partnering with third-party payroll vendors to establish payroll processes and integrate HRIS and HR systems.
- Facilitate audits by providing required records and documentation.
- Prepare reports for senior management.
- Perform work outside normal business hours as needed due to time-zone differences.
- Undertake other projects and responsibilities as assigned.
Requirements (Must-Haves)
- Experience in HR, employee experience, HRIS, or HR technology, including hands-on involvement in implementation, configuration, testing, enhancement, and support of HR platforms.
- Proven success in product ownership or product management, preferably in a SaaS environment.
- Experience owning and running HRIS projects with a range of stakeholders.
- Strong analytical skills and the ability to translate complex business requirements into actionable product features and strategies.
- Ability to create process maps, manage change, and facilitate training.
- Experience presenting to stakeholders or facilitating training related to HR technology changes.
- Experience with project management, UAT, and change-management methodologies such as Agile, Waterfall, Scrum, or Kanban.
- Excellent communication and interpersonal skills, with the ability to collaborate across functions and influence stakeholders at all levels.
- Passion for improving employee experiences and driving positive organizational change.
- Strong analytical and mathematical skills.
- Organized, thorough, and methodical approach with critical-thinking skills for problem-solving.
- Self-directed, able to work independently and meet deadlines.
- Ability to maintain integrity and confidentiality when handling sensitive information.
- Ability to prepare detailed reports and perform detailed computations.
- Advanced Excel and Microsoft Office skills.
- Proficiency in Smartsheet.
Preferred Qualifications (Nice-To-Haves)
- Bachelor’s degree in Human Resources, Business Administration, Computer Science or a related field.
- Experience configuring UKG Pro and UKG Business Intelligence.
- Experience administering or configuring Deel, or a comparable global payroll platform.
- Solid understanding of accounting fundamentals, payroll best practices, and payroll compliance.
- Effective communication with employees, clients, and colleagues, with the ability to work at all levels of the organization.
- Power BI reporting experience.
- Experience with mergers and acquisitions from a payroll or HRIS perspective.
- Experience with user-centric design principles and design-thinking methodologies.
- Demonstrated experience developing self-service tools and process automation solutions.
Compensation & Benefits
- Salary range: $62,600.00 (min) to $79,850.00 (max)
- Actual compensation will be determined based on skills, experience, qualifications, and location.
- Medical benefits, including vision and dental
- Paid holidays and PTO
- Training and professional development opportunities
Location & Work Conditions
- Primarily seated work at a computer workstation
- Occasional standing and walking
- Frequent use of computer and phone equipment
- Occasionally lift and/or move up to 10 pounds
- Climate-controlled office environment
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions
Equal Opportunity
The employer is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.
Note on Scheduling & Travel
Work hours may vary based on client requirements and may include travel to various locations in support of the account. Work hours may be adjusted as necessary.