Overview
This role involves managing end-to-end payroll processing for assigned clients, ensuring accuracy, compliance, and timely completion of payroll cycles including taxes, benefits, garnishments, and year-end activities. The position requires strong quality control, auditing skills, and proactive issue resolution while collaborating with internal teams and clients to maintain high customer satisfaction.
Responsibilities
- Process, reconcile, audit, and transmit all payroll cycle components accurately and on time
- Manage payroll impacting changes, tax forms, payments, and year-end processing for assigned clients
- Perform quality control and auditing to maintain low error rates
- Collaborate with cross-functional internal partners to resolve payroll matters and employee inquiries
- Provide payroll support services in accordance with contracts, legislative requirements, and business needs
- Manage client and consumer tasks within case management systems, ensuring complete and accurate documentation
- Adhere to and report on service level agreement (SLA) metrics
- Create and update standard operating procedures and conduct quarterly document reviews
- Perform administrative functions as required
- Proactively identify opportunities for process improvements
- Provide training and support to peers and customers as needed
- Execute minor product configuration updates when applicable
- Attend and lead customer meetings related to payroll
- Support client relationship executives with customer requests
- For Canadian payroll: perform monthly tax remittance reconciliations, apply strong legislative knowledge of garnishments, and validate or enter Records of Employment (ROEs)
Requirements
- Multi-client payroll processing experience
- Strong legislative knowledge, especially Canadian payroll regulations
- Experience with payroll systems such as Dayforce HCM or similar cloud payroll technology
- Proven ability to maintain quality control and auditing standards
- Excellent communication and collaboration skills with clients and internal teams
- Flexibility in working hours
Preferred Qualifications
- Industry-related certifications or willingness to obtain them after employment
- Experience processing payroll for 2000+ employees
- End-to-end payroll processing expertise
- Commitment to continuous learning
Compensation & Benefits
Compensation will be competitive and reflective of experience, skills, and location. The organization offers comprehensive wellness initiatives, generous time off programs, and opportunities for personal and professional growth. Additional benefits include recognition programs and community impact initiatives.
Location
This position supports clients across multiple regions including North America, Europe, Middle East, Africa (EMEA), and Asia Pacific Japan (APJ). Specific work location and hours may vary and require flexibility.