Overview
This role provides administrative, reporting, and operational support to the Payroll team. Responsibilities include maintaining payroll documentation, preparing audit and reporting materials, validating payroll-related data, and supporting service requests to help ensure accurate and timely payroll processing. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, deadline-driven environment.
Responsibilities
Support Payroll Operations
- Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
- Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.
Ensure Data Accuracy
- Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
- Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.
Assist with Audits & Compliance
- Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
- Compile audit logs, exception reports, and payroll validation documentation to support compliance and payroll accuracy.
Manage Reporting & Administration
- Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.
- Maintain payroll dashboards, trackers, and reporting resources that support payroll operations and decision-making.
Deliver Employee & Team Support
- Monitor payroll support channels and route employee inquiries to the appropriate resources.
- Assist with ticket management, service request tracking, and payroll issue resolution while maintaining a high level of customer service.
Requirements
Education
- High School Diploma or equivalent required.
- Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.
Experience
- 0–2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.
- Experience with data entry, reporting tools, or business systems preferred.
- Internship, co-op, or payroll support experience is a plus.
Knowledge & Skills
- Strong attention to detail with a commitment to accuracy and quality.
- Ability to manage multiple priorities and meet recurring deadlines.
- Strong organizational and documentation skills.
- Proficiency with Microsoft Excel and Microsoft Office applications.
- Ability to handle sensitive and confidential employee information appropriately.
- Strong written and verbal communication skills.
- Customer-focused mindset with a willingness to support employees and business partners.
- Ability to learn new systems, processes, and technologies quickly.
Preferred Qualifications
- Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field.
- Experience with data entry, reporting tools, or business systems.
- Internship, co-op, or payroll support experience.
Compensation & Benefits
Pay
- Pay range: $22.45 – $26.93 per hour. This is the range reasonably expected to pay at hire.
- Placement within the range depends on job-related factors such as experience, skills, and certifications.
- Non-exempt and eligible for overtime.
- Not eligible for additional incentive pay.
Benefits (may vary by location)
- Comprehensive full medical, dental and vision insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Additional Notes
- Phone and video interviews or screenings may be recorded and transcribed using interview technology to support the recruitment process.
- If a mobile phone number is provided, job-related communications may be received via text message (message and data rates may apply). You may opt out by replying “STOP.”