Payroll Tax Operations and Services Specialist - SelectTime

Overview

This role involves joining Payroll Tax Operations (PTO) as a payroll tax professional responsible for accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File.

The Senior Payroll Tax Processor is a core production contributor on a high-volume case team, applying strong technical competence and meaningful independence across assigned accounts. The position also supports mentoring and serves as a role model for colleagues while continuing to deepen technical expertise.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts, including:
  • Process payroll runs accurately
  • Audit pre- and post-payroll output
  • Manage tax filings and payments
  • Maintain compliance across all active jurisdictions
• Independently research and resolve complex State and Federal payroll tax notices (from intake through confirmed closure), including:
  • Balance-due notices
  • Deposit discrepancies
  • SUI rate change notices
  • Account mismatch notices
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt.
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments, retaining ownership.
• Support payroll correction workflows by:
  • Identifying the source of a payroll error
  • Quantifying tax impact across affected quarters
  • Documenting the correction audit trail
  • Seeing the resolution through to completion
• Manage personal WIP queue with discipline by prioritizing cases by SLA date, flagging aging cases before they breach SLA, and maintaining thorough case documentation from first touch to closure.
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.
• Contribute to SOP and KB updates by flagging outdated content, suggesting revisions, and documenting solutions to previously unresolved issues.
• Collaborate cross-functionally with Corrections, Amendments, Pay & File, and Tax Notice teams, including:
  • Serving as a role model for TP1 staff
  • Actively seeking coaching and development from Staff Payroll Tax Processor and managers

Requirements

• 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states (not just general payroll administration).
• Working knowledge of IRS and state agency notice types; ability to:
  • Read a notice
  • Identify the notice type
  • Understand the agency’s claim
  • Determine the appropriate resolution path
• Demonstrated experience resolving State and Federal payroll tax notices independently, including:
  • Balance-due notices
  • Penalty assessments
  • SUI rate change notices
  • Deposit mismatch notices
• Comprehensive knowledge of tax payment and filing regulations, including the distinction between employee and employer tax responsibilities across federal and state jurisdictions.
• Hands-on experience preparing and approving amended Federal and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA and OH.
  • Federal: Form 941-X, W-2c
• Deep knowledge of federal payroll tax law, including FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise, including reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.
• Excel/Google Sheets skills required, including VLOOKUP, pivot tables, and reconciliation auditing; ability to trace a tax discrepancy through a spreadsheet independently.
• Strong written and verbal communication skills, including professional interactions with state and federal tax agencies and clear, complete documentation of case activity.
• Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.
• Fundamental Payroll Certification (FPC) required.
• CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably; CPP holders will be evaluated for accelerated development.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage.

Preferred Qualifications

• CPP (for candidates with 4+ years of experience) and/or active pursuit of CPP.
• Experience in a payroll service bureau, PEO, or multi-client payroll tax environment.

Compensation & Benefits

• This position provides eligibility for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.
• Expected base pay range by location:
  • California (Bay Area): $36.00 - $49.00
  • Southern California: $36.00 - $49.00
  • Colorado: $27.00 - $36.50
  • District of Columbia: $27.00 - $36.50
  • Hawaii: $28.50 - $38.50
  • Illinois: $27.00 - $36.50
  • Maine: $25.00 - $33.50
  • Maryland: $27.00 - $36.50
  • Massachusetts: $28.50 - $38.50
  • Minnesota: $25.00 - $33.50
  • New Jersey: $28.50 - $38.50
  • New York: $29.50 - $34.47
  • Ohio: $25.00 - $33.50
  • Vermont: $27.00 - $36.50
  • Virginia: $27.00 - $36.50
  • Washington: $28.50 - $38.50
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

Location & Schedule

• Minimum 20 hours per week, with the option to flex up to 40 hours per week based on business need.
• Hourly, non-exempt role eligible for overtime pay.
• Work is virtual, providing services directly to customers.