Overview
A company operating in the human resources technology sector is seeking a Payroll/Benefits Managed Service Specialist. The organization provides an HR platform tailored for modern, mid-size businesses, supporting over 3,500 midsize and multinational companies since its founding in 2015. The platform addresses challenges related to managing people in global, remote, and collaborative work environments by offering intuitive, data-driven tools.
Responsibilities
- Act as the primary contact for payroll processing and issue resolution within the Managed Services Bureau
- Ensure payroll accuracy through thorough reviews and compliance with statutory requirements
- Manage high-volume payroll processing efficiently under tight deadlines
- Identify and implement payroll process improvements
- Support onboarding of new clients, ensuring data accuracy during retrospective and parallel runs
- Assist in training and mentoring junior payroll team members
- Escalate complex issues clearly and maintain communication with clients
Requirements
- Experience in a Managed Services or Bureau environment
- Proven US payroll experience in a fast-paced, multi-client setting
- Strong knowledge of US payroll legislation, tax regulations, and statutory payments
- Skilled in high-volume payroll processing with accuracy and efficiency
- Ability to optimize payroll processes and drive improvements
- Strong analytical skills to detect payroll discrepancies and anomalies
- Excellent communication skills for explaining complex payroll matters
- Experience with payroll software; familiarity with HiBob Payroll, Sage, Xero, or other cloud-based solutions is a plus
Preferred Qualifications
- Experience in SaaS technology combined with payroll
- Experience working with global teams and enterprise customers
- Experience onboarding customers into managed service or outsourced functions
- Familiarity with tools such as Zendesk, Slack, and Asana
- Experience with APIs and integrations
Compensation & Benefits
- Base salary range: $85,000 to $110,000 per year
- Equity in a global HR tech SaaS company
- 401(k) plan with 3% company match starting the month after hire
- $2,500 employee referral bonus
- Medical, dental, and vision coverage from day one
- $1,920 annual wellness stipend for physical and mental wellbeing
- Annual Headspace membership and expanded wellness benefits
- Hybrid working model for employees in the New York metro area
- Temporary work-from-anywhere option for up to 2 months per year after six months
- Generous paid time off and company holidays
- Four additional "Balance Days" each calendar year for long weekends
- Birthday off plus a special gift
- Home office allowance to set up an ideal workspace
- Two paid Social Impact days per year for community involvement
- Regular team and company social events, both in-person and virtual
- Dog-friendly office
Location
Hybrid working model available for employees in the New York metro area, with a temporary remote work option.
Equal Opportunity
The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.