Payroll/Benefits Managed Service Specialist

Overview

This role supports US payroll and benefits for customers using the organization’s US payroll solutions. You will deliver accurate, compliant, end-to-end payroll support through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners.

Responsibilities

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
• Handle high-volume payrolls while maintaining efficiency and quality under tight deadlines.
• Proactively identify process improvements to enhance bureau payroll service delivery.
• Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
• Assist in training and mentoring junior payroll team members.
• Escalate complex issues effectively while maintaining clear communication with clients.

Requirements

• Experience in a Managed Services or Bureau environment.
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).

Preferred Qualifications

• Experience in SaaS technology along with payroll.
• Previous experience working with global teams.
• Previous experience with enterprise customers.
• Experience onboarding customers into a new managed service/outsourced function.
• Experience using tools such as Zendesk, Slack, and Asana.
• Experience working with APIs and integrations.

Compensation & Benefits

• Base salary range: $85,000 - $110,000 per year.
• 401(k) with a 3% company match effective the month following your start date.
• $2,500 employee referral bonus.
• Pre-IPO equity.
• Medical, dental, and vision coverage from day one.
• $1,920 annual wellness stipend.
• Annual Headspace membership and expanded wellness benefits.
• Hybrid working model for employees in the NY metro area.
• Temporary work from anywhere for up to 2 months per year (after 6 months).
• Generous paid time off and company holidays.
• Bob Balance Days: 4 additional days within a calendar year.
• Birthday off plus a special gift.
• Home office allowance.
• Two paid Social Impact days each year.
• Frequent team and company social events (in-person and virtual).
• Dog-friendly office.

Location

Note: Candidates must be able to work EST due to business need.

This is a remote position. The organization is currently authorized to hire in the following states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

Candidates must reside in one of these states to be considered for employment.