Payroll/Benefits Managed Service Specialist

Overview

This role involves providing expert US payroll and benefits support within a Managed Services Bureau environment. The specialist will deliver accurate, compliant, and reliable end-to-end payroll services for customers using US payroll solutions. Acting as a trusted operational partner, the position ensures smooth payroll processes through proactive checks, expert handling of exceptions, and collaboration with internal and external partners. The role is critical in reducing customer effort, protecting employee pay accuracy, and maintaining payroll quality standards across every pay cycle.

Note: Candidates must be able to work Eastern Standard Time (EST) hours due to business needs.

Responsibilities

• Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
• Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
• Handle high-volume payrolls efficiently and accurately under tight deadlines.
• Proactively identify and implement process improvements to enhance payroll service delivery.
• Support new client onboarding, ensuring data accuracy for retrospective and parallel payroll runs.
• Assist in training and mentoring junior payroll team members.
• Escalate complex issues effectively while maintaining clear communication with clients.

Requirements

• Experience in a Managed Services or Bureau environment.
• Demonstrable US payroll experience in a fast-paced, multi-client environment.
• Strong knowledge of US payroll legislation, tax regulations, and statutory payments.
• Experience handling high-volume payroll processing with accuracy and efficiency.
• Proven ability to optimize payroll processes and drive improvements.
• Strong analytical skills to identify payroll discrepancies and anomalies.
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
• Experience using payroll software; experience with HiBob Payroll, Sage, Xero, or other cloud-based solutions is a plus.

Preferred Qualifications

• Experience in SaaS technology combined with payroll.
• Previous experience working with global teams.
• Experience working with enterprise customers.
• Experience onboarding customers into new managed service or outsourced functions.
• Familiarity with tools such as Zendesk, Slack, and Asana.
• Experience working with APIs and integrations.

Compensation & Benefits

• Base salary range: $85,000 - $110,000 per year.
• Equity in a global, high-growth HR tech SaaS company.
• 401(k) plan with a 3% company match effective the month following start date.
• $2,500 employee referral bonus.
• Medical, dental, and vision coverage from day one.
• $1,920 annual wellness stipend to support physical and mental wellbeing.
• Annual Headspace membership and expanded wellness benefits.
• Hybrid working model for employees in the New York metro area.
• Temporary work-from-anywhere option for up to 2 months per year after 6 months of employment.
• Generous paid time off and company holidays.
• Four additional "Balance Days" per calendar year to create long weekends.
• Birthday day off plus a special gift.
• Home office allowance to set up an ideal workspace.
• Two paid Social Impact days annually to support causes employees care about.
• Frequent team and company social events, both in-person and virtual.
• Dog-friendly office environment.

Location

This is a remote position; however, candidates must reside in one of the following states to be considered for employment: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington.

Candidates must be authorized to work in the United States and able to work EST hours.