Overview
This role involves supporting pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support for the Order Operations & Monetization team.
You will help ensure system changes are tested, validated, and operationally ready before they go live. The position provides Pricing and Order Operations subject-matter expertise and executes assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. You will partner closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
This is a full-time remote position.
Responsibilities
Pricing Operations & QTC Support
- Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation to ensure pricing logic is accurately reflected in QTC workflows.
- Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
- Help confirm pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
- Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
- Maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
- Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination to ensure relevant business scenarios and expected outcomes are represented.
- Execute assigned Pricing and Order Operations test cases and collaborate with GTM subject-matter experts identified by RevOps.
- Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
- Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
- Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
- Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration (including AWS, Azure, GCP, and Snowflake), and the booking-to-order management handoff.
- Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
- Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
- Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Reporting & Prioritization
- Reports to the Order Operations & Monetization lead.
- The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
- The Order Operations & Monetization lead owns final prioritization of workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.
Technologies You’ll Use
- Salesforce CPQ
- Jira
- Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
- Notion
- Metronome
- Hex
Requirements
- 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
- Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
- Strong attention to detail and comfort performing structured, repeatable testing work.
- Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, with sound judgment about when human review or decision-making is necessary.
- Clear written communication skills, including the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
- A proactive and organized approach, able to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight.
Preferred Qualifications
- Exposure to Revenue Recognition or Professional Services systems and processes.
Compensation & Benefits
Pay Range
New York Pay Range: $104,036—$124,848 USD
Compensation details:
- Compensation range reflects the minimum and maximum target for new hire compensation for the target position and level and may include sales incentives or target bonuses depending on the role.
- Ranges are determined by role, level, and location and may be subject to change.
Benefits
- 100% employer-paid medical insurance.
- Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
- RSU stock grants*.
- Professional development and training opportunities.
- Monthly cell phone stipend.
- Access to a mental health support platform offering personalized care and resources (therapy, coaching, and self-guided mindfulness exercises) for all covered employees and their covered dependents.
- Company virtual happy hours, free food, and fun team-building activities.
*May vary by country and worker type.
Location
New York pay range listed; position is full-time remote.