Overview
This is a remote, part-time, temporary position based in the United States. The role involves processing provider invoices, invoicing client employee co-payments, and addressing billing questions and issues from the Contact Center and Provider Relations team related to provider and client invoices.
Responsibilities
- Process provider invoices for back-up care services provided to client employees within the payment terms specified by provider contracts.
- Verify that providers charge correct amounts for services to minimize cost of goods sold.
- Generate invoices for clients who have selected invoice billing using accounting software.
- Collaborate with various departments to research and resolve payable and collection issues.
- Assist in researching billing questions arising from Contact Center calls.
- Respond to provider inquiries about invoices and payments within appropriate timeframes.
- File all processed provider invoices appropriately.
- Post credit card and check transactions to accounting software for payments made by client employees.
- Perform other projects and responsibilities as assigned by the supervisor.
Decision Making Authority
This position handles financial data related to the Back Up Care Division and is responsible for accurate entry and tracking of all information. Prioritization of issues is required, focusing on the most critical matters.
Requirements
- High School Diploma (required).
- Associate Degree (preferred).
- At least 1 year of accounting or billing experience (preferred).
- 2-5 years of customer service experience (preferred).
- 1 year of experience with Microsoft Dynamics AX (preferred).
- Excellent verbal and written communication skills.
- Comfortable communicating with external providers and internal team members.
- Strong organizational, time management, and multitasking abilities.
- High attention to detail.
- Proficiency in basic Microsoft Office applications.
- General experience with accounting software (preferred).
- Ability to learn internal software and databases.
Additional Information
- This position does not offer sponsorship for employment authorization or visas.
Compensation
- Hourly rate ranges from $19.23 to $24.52, with actual offers depending on experience, education, certifications, geography, and other factors.
- Typical compensation is approximately $22.00 per hour.
Application Deadline
- This job posting is expected to remain open until July 10, 2026.
Equal Opportunity
The employer provides equal opportunity in all aspects of employment and does not discriminate based on race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected by federal, state, or local law.
Accommodation
Reasonable accommodations are available upon request during the application and hiring process.