Overview
Application Deadline: June 3, 2026
This role requires expertise in SBO 2000/SBO.net, with a focus on Master Servicing and servicer transfers within the mortgage industry. It is not an entry-level position, and transferable analyst skills will not be considered. Candidates must have experience in one or more of these key areas to be eligible.
Location and Work Arrangement
- Hybrid role for candidates living within a commutable distance to the Highlands Ranch, CO office, requiring in-office presence 2-6 days per month.
- Remote option available for candidates living more than 60 miles from the Highlands Ranch, CO office, typically out of state.
Responsibilities
- Reconcile complex reports from primary servicers under strict deadlines, ensuring compliance with agreements and departmental policies.
- Conduct research on complex issues related to servicer reporting, servicer transfers, cash settlement issues, and servicer inquiries.
- Identify and correct complex servicing errors or discrepancies, ensuring accurate information is provided to trusts and investors.
- Communicate with third parties regarding complex verbal and written loan-level requests.
- Build and maintain relationships with high-demand investors, addressing their needs to satisfy and retain clients.
- Lead and execute projects involving business partners, IT, vendors, and senior management to implement process improvements.
- Analyze current processes, identify disconnects, and re-engineer workflows to improve efficiency.
- Develop and lead best practices around data analytics, dashboarding, and reporting.
- Create, maintain, and own analytical models and dashboards for internal and external clients.
- Perform other related duties or ad hoc projects within the scope of responsibilities.
Qualifications
- Education: Bachelor's degree preferred; minimum of 5+ years of related work experience required. Mortgage and/or financial services experience is a plus. High school diploma or state-approved equivalency required.
- Experience: Minimum 5 years of experience with SBO 2000 or SBO.NET or comparable primary servicing systems.
- Technical Skills: Advanced computer and software skills necessary for job functions; ability to manipulate data and create specific reports. Experience with SQL, SSRS, and/or Microsoft Power BI is a significant plus.
- Leadership: Operates effectively under general supervision, builds strong relationships within the team and department, and takes initiative to add value.
- Decision Making: Some authority on daily work assignments; seeks advice when needed and applies analytical problem-solving skills.
- Communication: Exceptional verbal and written communication skills, capable of crafting clear correspondence.
- Impact: Decisions and actions have a high impact on team, department, business line, and clients. Demonstrates willingness to exceed minimum requirements to enhance customer experience.
Compensation and Benefits
- Salary range: $64,000 to $122,000 annually.
- Eligibility for annual bonus, incentives, and other employment-related benefits including medical, dental, vision, 401(k) retirement plan, and paid time off.
Equal Opportunity and Accommodations
Employment decisions are made without regard to race, color, religion, national origin, sex, disability, sexual orientation, gender identity or expression, age, military or veteran status, or any other protected characteristic. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable laws.
Location
Highlands Ranch, Colorado (Hybrid or Remote based on distance criteria)