Overview
This role provides foundational experience in client engagement, financial planning support, and operational excellence while preparing team members for licensing and long-term career growth. Responsibilities include educating customers and providing guidance and transparency around retirement product solutions, including account rollovers and retirement options.
Responsibilities
- Provide general product information to customers making inquiries via phone and email.
- Meet production goals outlined in the training program, including monthly activity, client appointments, and new accounts.
- Explain and ensure customers understand product options for routine inquiries; educate and make recommendations when appropriate for Brokerage Individual Retirement Accounts (IRA).
- Learn all systems and products, including applicable regulations and compliance guidelines.
- Complete training and development programs to prepare for licensing.
- Learn financial planning concepts, tools, and compliance requirements.
- Document activities in Salesforce and other customer relationship management (CRM) systems as required.
- Participate in skill-building activities and mentorship aimed at progressing into fully licensed advisor roles.
- Provide operational and administrative support to the Advice Center sales team.
Qualifications
- Bachelor’s degree in a business related field or equivalent experience.
- One year of experience in the financial services industry.
- Basic knowledge of financial products.
- Customer service, interpersonal, and listening skills to effectively communicate and earn trust.
- Excellent written and oral communication and presentation skills.
- Proficiency using MS Office.
- FINRA Series 6 or 7, and 63 (required to be approved to do business in all states).
- FINRA Series 65 or obtain within six to 12 months.
- Life and Health licenses (required within 60 days of hire).
Preferred Qualifications
- Life license.
- Knowledge of CRM (Salesforce.com) and digital financial advice platforms.
Compensation & Benefits
Total Compensation for this role is estimated to be $55,350 - $60,750 per year.
- Base Compensation: Salary ranges from $40,000 to $45,000 annually.
- Annual Bonus Eligibility: Typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance; at Company discretion at a rate of 5%.
- Incentives/Commissions: May be eligible to earn commissions based on applicable sales incentive plan(s). Details regarding calculation and payment are provided in the individual provisions of the applicable sales incentive plan.
- Guaranteed Floor: Guaranteed floor of $1000 each month for the first 6 months.
Location / Working Conditions
- Remote (Field/Travel) environment.