Overview
This remote position is for a Revenue Cycle Manager (RCM) responsible for leading a revenue cycle team or region within a medical billing services environment. The role involves direct supervision of managers, driving communication, decision-making, and measurable results for multiple clients. The RCM will develop and execute strategies to deliver high-quality service, responsiveness, and clear direction to teams and clients, supporting organizational growth.
Responsibilities
- Lead and coach team members to achieve high productivity, quality, and accountability.
- Oversee posting activities including reviewing client cash summaries, ensuring timely processing, reconciling cash summaries, and managing month-end processes.
- Manage billing activities such as resolving billing inquiries, ensuring accurate charge entry, handling rejections, and maintaining billing rules.
- Oversee accounts receivable functions including weekly soft closes, credit balance verification, AR follow-up metrics, and timely closing.
- Monitor and evaluate associate performance, providing coaching and feedback regularly.
- Proactively track key performance indicators (KPIs) and implement improvements.
- Manage regional staffing expenses efficiently.
- Resolve items in the RCM Brain queue daily.
- Participate in meetings, performance improvement initiatives, and project execution.
- Respond to inquiries from leadership, clients, and associates using data-driven insights.
- Partner with Human Resources on recruiting, interviewing, hiring, onboarding, and training new team members.
- Ensure compliance with employment laws and regulations including EEO and ADA.
- Make timely personnel decisions when performance improvement is not achieved.
Requirements
- High school diploma or GED required; Associate's degree in Management preferred.
- 3–5 years of management experience.
- Experience in ambulatory surgery center, surgical hospital, or hospital billing environments.
- Experience with forecasting, staffing, scheduling, and workload balancing.
- Proven success in performance management and coaching high-performing teams.
- Experience interviewing and selecting talent.
- Strong customer service orientation.
- Advanced analytical, critical thinking, and problem-solving skills.
- Effective written and verbal communication skills across all organizational levels.
- Excellent organizational skills with the ability to manage multiple priorities.
- Prior experience in a medical office or call-center environment is strongly preferred.
Supervisory Responsibilities
- Manage a team of direct reports and client relationships.
Compensation & Benefits
- Medical, Vision, Dental insurance
- Short Term Disability, Long Term Disability, and Life Insurance
- Vacation and Sick time
- 401(k) retirement plan with company match
- Paid holidays
- Flexible work environment: hybrid or fully remote depending on the role
Location
- This is a remote position.
The employer is an equal opportunity organization committed to diversity and inclusion. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, or other protected statuses. Sponsorship for H1B candidates is not available at this time.