Overview
This remote position is open to residents of Michigan and involves managing sales tax fund recovery financials for Fortune 500 and luxury automotive clients. No prior automotive experience is required as training will be provided. The role emphasizes critical thinking, attention to detail, and strong interpersonal skills.
Responsibilities
- Review and audit cases for sales tax retrieval
- Apply for sales tax refunds on behalf of various clients
- Communicate with external organizations to obtain necessary documents for sales tax retrieval
- Allocate received sales tax refunds appropriately
- Maintain accurate records related to sales tax retrieval
- Apply for funds related to third-party warranty refunds
- Communicate with external organizations to obtain necessary documents for warranty refunds
- Allocate received warranty refunds appropriately
- Maintain records related to warranty fund retrieval
- Assist with fund recovery for various special projects
- Provide timely and accurate solutions through inbound and outbound communications including phone calls, chats, emails, and other methods while maintaining a positive attitude
Requirements
- High school diploma or equivalent
- At least one year of customer care experience (e.g., call center, retail, restaurant, fast food, hotel, or any role involving customer interaction)
- Proficient computer skills, including Microsoft Office suite
- Meticulous attention to detail
- Ability to multitask and manage time effectively
- Self-motivated, organized critical thinker
- Excellent interpersonal skills
- Ability to work independently or as part of a team
- Availability to work Monday through Friday, 8 a.m. to 5 p.m. Eastern Time (or equivalent time zones: 7 a.m. to 4 p.m. Central, 6 a.m. to 3 p.m. Mountain, 5 a.m. to 2 p.m. Pacific)
- Reliable adherence to scheduled hours
- Must be a resident of Michigan
- Ability to maintain a secluded and distraction-free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to modem/router via Ethernet cable (wireless, 5G, and satellite connections are not supported)
Preferred Qualifications
Compensation & Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions such as diabetes and asthma
- 401(k) plan with company match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial, and estate planning including wills
Location
- Remote position
- Must be a resident of Michigan
- Work hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern Time (or equivalent time zones)
Additional Information
- This role requires reliable adherence to the specified schedule with no nights or weekends
- Reasonable accommodations are available for applicants with disabilities upon request
- Employment verification through E-Verify will be conducted during onboarding
The organization is an Equal Opportunity Employer and promotes a respectful and inclusive work environment without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.