Overview
This remote position is open to Michigan residents and involves managing sales tax fund recovery financials for Fortune 500 and luxury automotive clients. No prior automotive experience is required; training will be provided. The role requires strong critical thinking and interpersonal skills.
Responsibilities
- Review and audit cases for sales tax retrieval
- Apply for sales tax refunds on behalf of various clients
- Communicate with external organizations to obtain necessary documents for sales tax retrieval
- Allocate received sales tax refunds
- Maintain accurate records related to sales tax retrieval
- Apply for third-party warranty refunds
- Communicate with external organizations to obtain necessary documents for warranty refunds
- Allocate received warranty refunds
- Maintain records related to warranty fund retrieval
- Assist with fund recovery for special projects
- Provide timely and accurate solutions through inbound and outbound communications including phone calls, chats, and emails, maintaining a positive attitude
Requirements
- High school diploma or equivalent
- At least one year of customer care experience (e.g., call center, retail, restaurant, fast food, hotel, or any role involving customer interaction)
- Proficient computer skills, including Microsoft Office suite
- Meticulous attention to detail
- Ability to multitask and manage time effectively
- Self-motivated, organized critical thinker
- Excellent interpersonal skills
- Ability to work independently or as part of a team
- Availability to work Monday through Friday, 8 a.m. to 5 p.m. Eastern Time (or equivalent time zones: 7 a.m. - 4 p.m. Central, 6 a.m. - 3 p.m. Mountain, 5 a.m. - 2 p.m. Pacific)
- Reliable adherence to the schedule
Preferred Qualifications
- Associate degree (preferred but not required)
Remote Work Requirements
- Must be a resident of Michigan
- Have a secluded, distraction-free work environment
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to the modem/router via Ethernet cable (wireless, 5G, and satellite connections are not supported)
Compensation & Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Wellness program with rewards for annual checkups
- Programs to support quitting tobacco use and managing chronic conditions
- 401(k) plan with company match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial, and estate planning including wills
Location
- Remote position
- Must be a resident of Michigan
- Work hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern Time (or equivalent time zones as noted above)
- No nights or weekends required