Overview
This remote position is open to residents of Michigan and involves managing sales tax fund recovery financials for Fortune 500 and luxury automotive clients. No prior automotive experience is required as training will be provided. The role requires strong critical thinking and interpersonal skills.
Responsibilities
- Review and audit cases for sales tax retrieval
- Apply for sales tax refunds on behalf of various clients
- Communicate with external organizations to obtain necessary documents for sales tax retrieval
- Allocate received sales tax refunds
- Maintain accurate records related to sales tax retrieval
- Apply for funds related to third-party warranty refunds
- Communicate with external organizations to obtain necessary documents for warranty refunds
- Allocate received warranty refunds
- Maintain records related to warranty fund retrieval
- Assist with fund recovery for special projects
- Provide timely and accurate solutions through inbound and outbound communications including phone calls, chats, emails, and other methods while maintaining a positive attitude
Requirements
- High school diploma or equivalent
- At least one year of customer care experience (e.g., call center, retail, restaurant, fast food, hotel, or any role involving customer interaction)
- Proficient computer skills including Microsoft Office suite
- Meticulous attention to detail
- Ability to multitask and manage time effectively
- Self-motivated, organized critical thinker
- Excellent interpersonal skills
- Ability to work independently or as part of a team
- Availability to work Monday through Friday, 8 a.m. to 5 p.m. Eastern / 7 a.m. to 4 p.m. Central / 6 a.m. to 3 p.m. Mountain / 5 a.m. to 2 p.m. Pacific time
- Reliable adherence to scheduled hours
- Michigan residency
- Secluded and distraction-free work environment
- High-speed internet via wired connection (cable or fiber) with computer physically connected to modem/router using an Ethernet cable (wireless, 5G, and satellite connections are not supported)
Preferred Qualifications
Compensation & Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Wellness program with rewards for annual checkups
- Programs to support quitting tobacco use and managing chronic conditions (e.g., diabetes, asthma)
- 401(k) plan with company match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial, and estate planning including wills
Location
- Remote position
- Must be a resident of Michigan
- Must maintain a distraction-free home workspace
Additional Information
- This role requires compliance with E-Verify during onboarding
- Reasonable accommodations are available for applicants with disabilities upon request
- Work schedule does not include nights or weekends