Overview
This role provides expert guidance to customers by supporting business tax preparation and explaining tax and technical terms. You will work in a virtual, customer-facing capacity and may help shape aspects of a new product offering.
Responsibilities
- Provide virtual, customer-facing support using video communications software to interact with customers.
- Assist customers using TurboTax Business products with:
- Tax advice
- Full Service Business return preparation and signature
- Product/software inquiries
- Understanding tax calculations
- Filing tax extensions
- Deliver high-quality customer interactions using customer empathy, extensive knowledge of business tax preparation, and books-to-tax accounting entries.
- Use government websites, professional resources, and team expertise to provide accurate answers in everyday language.
- Follow defined practices, procedures, and company policies to troubleshoot and resolve customer tax questions and tax return preparation needs.
- Document customer interactions.
- Work toward meeting key performance metrics and company goals.
- Participate in pilot testing, projects, and experience validations as needed.
- Complete all required training and development determined by the business, including compliance trainings, proficiency-based up-skilling, cross-training on other products/offerings, and professional development (requirements may change based on business needs).
Qualifications
- 3 or more years of recent experience preparing federal and state business tax returns (1065 and/or 1120-S) for at least 20 clients/customers per season for compensation, using commercial tax preparation software.
- Active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney.
- 2 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers for compensation, using commercial tax preparation software.
- Bookkeeping experience with books to tax preparation is strongly preferred.
- Experience preparing Schedule C returns (sole proprietorships) is required.
- Experience preparing business tax returns for service industry customers is required.
- Ability to obtain any related state licenses, certificates, permits, or bonds.
- Must have an active Preparer Tax Identification Number (PTIN).
- Working knowledge of Circular 230.
- Proficient with technology, with solid knowledge of computer operations and software.
- Strong customer service skills, including the ability to interact with customers through video and audio tools professionally, friendly, and confidently.
- Excellent verbal and written communication skills.
- Strong critical thinking, problem-solving, research, and determination skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Must be able to commit to working during peak filing periods, including the March 15 and April 15 deadlines.
- Must have (or be willing to obtain) a dedicated hardwired internet connection that meets the employer’s security criteria and a quiet location to work.
- Must reside in the United States.
Preferred Qualifications
- Bookkeeping experience with books to tax preparation.
Compensation & Benefits
- Expected base pay range (pay for performance rewards approach):
- Bay Area California: $41.51 - $53.04
- Southern California: $41.51 - $53.04
- Colorado: $39.53 - $50.51
- New York: $41.51 - $53.04
- Washington: $41.51 - $53.04
- Eligibility for cash bonus, equity rewards, and benefits in accordance with applicable plans and programs.
- Pay offered is based on job-related knowledge, skills, experience, and work location.
Location
United States. Pay ranges listed for: Bay Area California, Southern California, Colorado, New York, and Washington.