Senior Accountant, Loyalty Accounting

Overview

This role manages recurring accounting, reconciliations, reporting, and related support for a hospitality loyalty program. Responsibilities include tracking loyalty points earned, redeemed, expired, and purchased; managing loyalty-related cash disbursements; handling billing information; and preparing regular financial reporting. The position coordinates with finance and external specialists as needed.

Work Setup & Schedule

• Work setup: Work from home
• Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time
• Holidays: U.S. corporate holiday calendar

Responsibilities

• Prepare and post month-end journal entries for loyalty points earned, redeemed, expired, and purchased.
• Reconcile loyalty-related general ledger accounts, cash disbursements, and supporting activity.
• Prepare monthly franchise loyalty billing information and verify amounts used for invoices.
• Develop quarterly loyalty reporting and analysis for finance, asset management, and business stakeholders.
• Assist with periodic loyalty-obligation valuation inputs and coordinate with a third-party actuary, with onshore manager oversight.
• Investigate variances and prepare supporting schedules for balance sheet accounts and reporting.
• Support Marketing and Loyalty leaders with accounting questions, forecasts, audits, and controls.
• Identify opportunities to improve reporting accuracy, documentation, and month-end routines.
• Maintain an email inbox monitored daily; respond to questions from managed and franchise hotel owners seeking explanations for missed redemption and reservations that were reimbursed incorrectly.
• Maintain and update Smartsheet forms for new hotels and program changes.
• Maintain a monthly reconciliation of total points outstanding within the loyalty program and across all program systems.

Qualifications

• At least 2 years of staff accounting or general accounting experience.
• Experience with month-end journal entries, general ledger analysis, account reconciliations, and financial reporting.
• Working knowledge of U.S. GAAP.
• Proficiency in Excel and accounting systems.
• Strong analytical, organizational, and stakeholder communication skills.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• Loyalty or rewards-program accounting; marketing-program accounting; deferred obligations or redemption liabilities.
• Exposure to actuarial valuations or third-party valuation inputs and related accounting.
• Hospitality accounting, consolidated reporting, budgeting, or forecasting experience.