Senior Analyst, Payments

Overview

This role is within the Payment Program Management team, responsible for delivering timely, complete, and accurate billing processes. The Senior Analyst will oversee billing and payments projects, analyze operations, identify opportunities for improvement, and implement enhancements to optimize efficiency and accuracy across billing and payment workflows in the Enterprise Billing Software system, Zuora.

Responsibilities

• Expand billing and payment reporting capabilities using AI tools (e.g., Claude, ChatGPT, Gemini)
• Evaluate operational workflows and implement automation opportunities in partnership with business, accounting, and technical teams
• Lead strategic initiatives to optimize card and ACH acceptance performance while reducing processing costs
• Manage incident response and mitigation for payment-related outages and performance degradation to ensure operational continuity
• Drive operational projects to enhance Zuora functionality and improve integration with upstream customer-facing systems and downstream processing partners
• Serve as the primary point of contact for SOX audits and compliance reviews
• Gather business requirements and design functional specifications for customized payment software capabilities across business units
• Analyze upstream ERP scenarios to deliver actionable recommendations and ensure alignment across functional teams
• Review custom solutions and test results to verify compliance with technical, business, and regulatory requirements
• Lead UAT cycles with cross-functional stakeholders and support deployment of payment solutions
• Act as a Zuora Subject Matter Expert (SME) to maintain and adapt configurations in response to evolving business needs and upstream system updates

Requirements

• Bachelor’s degree in Computer Science, Applied Sciences, Finance, or Accounting
• 5+ years of experience in a technology company, focusing on Finance, ECommerce, Subscription, and operational support models
• 5+ years in Accounting, Corporate Finance, or Billing/Payments using enterprise ERP/billing systems (e.g., Zuora, NetSuite, Oracle)
• Familiarity with PCI, NACHA, and SOX compliance, audit requirements, and controls
• Strong analytical skills and advanced proficiency with Microsoft Office Suite or Google Workspace
• Experience using Jira for project management
• Experience using AI tools such as Databricks, Claude, ChatGPT, Gemini, and NotebookLM
• Proven collaboration with technical stakeholders, including product managers, developers, and data management teams
• Highly organized and efficient, with strong skills in cross-functional teamwork and task prioritization
• Exceptional business acumen, quick learner, problem solver, great communicator, and interpersonal skills

Compensation & Benefits

• Eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Base pay range by location:

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $73,900.00 - $118,100.00 annually
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia: $70,200.00 - $112,200.00 annually

Location

This role is categorized as Remote. “Remote” employees do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the employer.

U.S. employees may live in any of the 50 United States, with limited exceptions.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.