Senior Lease Analyst

Overview

This role is a Remote working arrangement out of Various locations listed.

The Senior Lease Administrator, Client Lead manages Lease Administration functions and implementations, client and vendor relationships, and centralized scheduling, reporting, communication plans, and process flow for the Lease Administration team. The focus is midsized to large accounts with high complexity and/or under a global account management structure.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information. Ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs, including reporting cadence, communication methods, and business reviews.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Drive service delivery and client relationships consistent with a net promoter score.
• Proactively identify account-related risks, formulate mitigation strategies, and project manage through solutions.
• Oversee and ensure the global team delivers services per client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and ongoing internal communications with global lease admin account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and a professional presence.
• Maintain a general understanding of AI technology and remain open to adapting to technology evolution.
• Oversee the abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with contract and internal process.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and data integrity of information in the database application used to track tenant and lease data.

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective with a successful track record working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles.

Compensation & Benefits

• Approximate Compensation Range for Role: $72,370 to $86,000
• Benefits include:
  • Employer-subsidized medical options (RX, dental, vision)
  • Employer-paid basic life/AD&D insurance
  • Short-term and long-term disability
  • 401k plan with employer match
  • 10 days of sick leave and a minimum of 15-days vacation annually
  • Certain senior-level roles eligible for unlimited time off
  • 10 paid holidays plus two personal flex days annually
  • Paid parental leave: 12 weeks (birth parents) and 4 weeks (non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
  • Additional benefits may be available under applicable state law

Location

Various locations listed above

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications are accepted on an ongoing basis.