Overview
The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue. This role serves as the operational bridge between commercial commitments and financial outcomes, overseeing customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.
This position will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. Responsibilities include ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The role also leverages AI and automation to improve operational excellence across a complex, multi-product OTC ecosystem.
Responsibilities
Global Billing Operations
- Oversee end-to-end global billing operations, including contract setup, invoice generation, and billing adjustments; lead payment application and reconciliation across all geographies and revenue streams
- Establish global billing standards and procedures focused on completeness, accuracy, and timeliness across all billing cycles
- Ensure billing processes support complex deal structures, multi-element arrangements, and evolving monetization models
- Demonstrate strong AR operations knowledge at a governance level to support efficient end-to-end processes within the OTC team
- Participate in month-end close entries, reconciliations, and status tracking
Process Design, Controls & Systems
- Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy, with regular review cycles to align with business models and regulatory requirements
- Assist with management of the SOX control framework for billing operations; ensure controls are designed effectively and are audit-ready
- Maintain billing metrics to proactively monitor activity and identify areas to address
- Serve as a key point of contact for internal and external OTC audit-related requests
- Leverage AI and systems to enhance OTC functions using Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability
Cross-Functional Partnership & Leadership
- Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
- Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
- Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
- Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a focus on teamwork
Requirements
- 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
- Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
- Strong command of billing process design and controls, with a demonstrated track record of building scalable, accurate, and complete billing frameworks
- Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, along with a strong willingness to learn existing billing logic and processes
- Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
- Familiarity with AI tools to drive improvements and efficient processing
- Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
- Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
- Experience leading billing operations teams across multiple geographies
- Participation in periodic accounting closes while adhering to deadlines
- Accounting degree/experience preferred
Preferred Qualifications
- Accounting degree/experience
Compensation & Benefits
- This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
- Expected salary range: $138,000 and $208,000
- Final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity.
Location
Remote/Hybrid