Sr. Operations Associate

Overview

This role supports the accurate and timely execution of advisory billing operations, with primary ownership of fee rejection management, collections, fee refunds, and reconciliations. The position also provides cross-functional billing support, subject matter expertise, reporting assistance, and business continuity coverage across core billing activities.

This is a remote position.

Responsibilities

• Manage fee rejections from identification through resolution, including research, follow-up, collection tracking, and documentation of outcomes.
• Process advisory fee refunds accurately and timely, including validation of supporting information and coordination with appropriate internal partners.
• Complete reconciliations, investigate discrepancies, and support resolution of outstanding reconciling items.
• Prepare and complete accounts receivable uploads, verifying data for completeness and accuracy prior to submission.
• Support referral billing submissions and other miscellaneous billing functions, including issue resolution and recurring operational activities.

Secondary responsibilities:

• Provide cross-coverage for one-off fee submissions across custodians, following applicable billing controls and documentation requirements.
• Serve as a team resource and subject matter expert for billing processes, questions, and issue resolution.
• Support dashboards and reporting by assisting with data validation, exception follow-up, and recurring operational reporting needs.
• Maintain business continuity and operational coverage across core billing functions through cross-training, procedure maintenance, and backup support.
• Other projects and activities as needed.

Requirements

• High school diploma or equivalent required; post-secondary education preferred.
• Five years of financial services experience required, preferably in an RIA or broker-dealer environment.
• Experience with portfolio accounting or management systems, preferably Orion, and CRM systems such as Salesforce.
• Orion billing experience preferred.
• Proficiency with Microsoft Office; advanced Excel skills required.
• Securities and/or insurance licenses a plus.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Ability to adapt to changing processes and procedures while incorporating new requirements into standard workflows.

AI tools requirements:

• Demonstrated ability to effectively use AI tools and technologies in daily work tasks.
• Understand how to craft effective prompts, evaluate AI-generated content for accuracy and appropriateness, and integrate AI tools to enhance productivity while maintaining quality standards.
• Comfort learning new AI applications and understanding their appropriate use cases and limitations.
• As AI technology evolves, continued learning and adaptation to new AI tools and methodologies will be expected.

Preferred Qualifications

• Post-secondary education.
• Orion billing experience.
• Securities and/or insurance licenses.

Compensation & Benefits

Base salary range: $55,000 to $65,000, exclusive of bonuses and benefits.

Additional information:

• The entire salary grade for those classified at this level is $58,300 - $81,600. The base salary range bolded above ($55,000 to $65,000) is what is expected as a starting range for this position.

Comprehensive benefits offerings may include:

• Training and professional development
• Medical, dental and vision coverage (available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance (employer paid and voluntary options)
• Short-term and long-term disability and workers compensation (employer paid)
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements)

Location

Remote (no additional location details provided).

Other Information

OSHA/physical requirements for this position include the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone, and to use the computer systems.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.