Sr Revenue Assurance Analyst

Overview

This hybrid role supports revenue integrity by protecting customer revenue outcomes through financial analysis, customer account reviews, revenue validation, dispute investigations, and revenue risk identification. Approximately 80% of responsibilities are focused on Revenue Assurance and 20% support Billing Operations.

The position partners with Finance, Billing Operations, Customer Success, Sales, and Legal/Contract Administration to help ensure customer financial obligations are accurately assessed, account concerns are resolved appropriately, and revenue is protected.

Responsibilities

Revenue Assurance

• Perform Customer Financial Resolution activities, including:
  • Evaluate customer claims, disputes, and account concerns
  • Validate contractual terms, pricing, and financial obligations
  • Investigate disputed charges and account discrepancies
  • Determine customer financial responsibility and amounts due
  • Assess and recommend customer adjustments when warranted
• Analyze customer account activity to identify:
  • Revenue leakage opportunities
  • Financial risk exposures
  • Process gaps and process deficiencies
• Conduct detailed account research and investigations to support customer issue resolution
• Prepare recommendations and supporting documentation for management review and approval
• Perform root-cause analysis and identify opportunities for process improvements to improve revenue integrity and reduce recurring issues
• Develop and maintain reporting and analytics related to:
  • Customer disputes
  • Account adjustments
  • Revenue recovery opportunities
  • Revenue risk trends
  • Operational performance metrics
• Partner with Finance and business stakeholders to support revenue validation and control activities

Billing Operations Support

• Partner with Billing Operations teams to support customer account investigations and escalations
• Analyze billing discrepancies and complex customer account issues
• Support operational reporting, process optimization, and continuous improvement initiatives
• Serve as a resource for cross-functional initiatives impacting billing operations and customer financial outcomes
• Maintain working knowledge of billing, provisioning, and order-to-cash processes to support operational continuity and business needs
• Assist with implementation and enhancement of billing controls, policies, and procedures

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, Mathematics, Data Analytics, Accounting, or a related discipline
• Strong analytical, investigative, and critical-thinking abilities
• Experience researching complex customer account activity and financial discrepancies
• Ability to interpret contracts, pricing schedules, amendments, and customer agreements
• Experience evaluating financial impact and supporting business decision-making
• Advanced Microsoft Excel skills, including pivot tables, lookups, data analysis, and reporting
• Ability to manage multiple priorities while meeting deadlines and service-level expectations

Preferred Qualifications

• 3-7 years of experience in Revenue Assurance, Revenue Operations, Customer Financial Operations, Financial Analysis, Contract Administration, Audit, Billing Operations, Business Analysis, or related fields
• Experience in data center, colocation, managed services, cloud services, SaaS, technology services, or other recurring revenue businesses
• Experience in Revenue Assurance, dispute management, account reconciliation, revenue recovery, or financial adjustment processes
• Familiarity with billing operations and order-to-cash workflows
• Experience with Power BI, Tableau, SQL, Salesforce, ServiceNow, Billing Platform, or similar reporting and operational systems
• Experience supporting audit, compliance, risk management, governance, or control-focused functions
• Knowledge of customer account lifecycle management and revenue management principles

Compensation & Benefits

• Pay Range: $60,000.00 - $97,778.29

Location

• Remote or Hybrid environment