Overview
An organization is seeking an experienced and people-focused Senior Unit Manager to lead a team responsible for new business billing activities within their Workforce Benefits division.
Responsibilities
- Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities
- Set clear performance expectations and ensure accountability for quality, service, and productivity
- Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation
- Ensure work is completed accurately and on time in alignment with service and quality standards
- Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues
- Support resolution of customer or partner questions during the billing setup process
- Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency
- Lead training and skill development efforts, including preparation for new systems or operational changes
- Handle escalated employee, customer, or process-related issues as needed
- Maintain working knowledge of Workforce Benefits products and billing processes
- Communicate team, department, and organizational goals to promote alignment and engagement
Requirements
- High school diploma required; college degree preferred
- Minimum 3 years of experience in a leadership or people-management role
- Proven ability to lead, motivate, and develop teams
- Strong problem-solving and decision-making skills
- Ability to work independently while collaborating across teams
- Clear, professional communication and relationship-building skills
- Experience in employee benefits, insurance, or financial services is a plus but not required
- Organized, service-oriented, and comfortable managing deadlines
- Willingness to travel occasionally for training or business needs
Training & Professional Development
Newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This includes both virtual and in-person training sessions held at the corporate headquarters in Bellevue, Washington. Travel and accommodation expenses for training are covered.
Compensation & Benefits
- Salary range: $72,700 - $121,100 plus eligibility for an annual bonus program
- Flexible full-time or hybrid telecommuting arrangements
- 401(k) plan with immediate vesting and company matching up to 6%
- Paid time off including vacation, sick time, flex days, and ten paid holidays
- Company matching for charitable giving
Additional Information
- Work visa sponsorship is not provided; applicants must be authorized to work in the United States at hire and maintain authorization throughout employment.
- Remote work requires a minimum internet speed of 100 Mbps download and 20 Mbps upload, with fiber, cable, or DSL connections preferred. Satellite, cellular broadband, wireless, or dial-up connections are not permitted.
- Candidates will be required to participate in video interviews and identity verification steps to ensure secure and fair hiring practices.
Location
The role involves occasional travel to the corporate headquarters in Bellevue, Washington for training and business needs.