Overview
The organization is seeking a professional to review and document the suitability and best interest of annuity sales, transfers, replacements, and exchanges in accordance with established guidelines. This role communicates and collaborates with financial professionals, their customers, distribution partners, and internal stakeholders, including Law, Compliance, Sales, and New Business.
Responsibilities
- Review new annuity sales, transfers, replacements, and exchanges to determine whether transactions meet suitability and best interest standards and align with customer needs, objectives, and financial circumstances.
- Analyze application and suitability documentation submitted by financial professionals and distribution partners, including customer profiles, investment objectives, risk tolerance, liquidity needs, and product appropriateness.
- Conduct thorough evaluations and make independent suitability determinations, documenting findings and decisions in accordance with company policies, regulatory requirements, and best interest guidelines.
- Communicate directly with financial professionals to obtain additional information, clarify documentation, and resolve questions required to complete reviews.
- Interview applicants when necessary to validate information, confirm understanding of product features, and assess whether recommendations are appropriate for the customer’s financial situation.
- Identify transactions requiring additional scrutiny and escalate complex, high-risk, or exception cases to senior reviewers or management.
- Partner with New Business, Sales, Compliance, and Operations teams to ensure timely and accurate processing while maintaining a positive customer and advisor experience.
- Contribute to process improvement initiatives that enhance efficiency, strengthen controls, improve customer outcomes, and support regulatory compliance.
- Maintain detailed and accurate records of reviews, decisions, and supporting documentation to ensure audit readiness and adherence to internal and external requirements.
Requirements
- Analytical ability to evaluate complex financial situations, identify potential risks, and make sound, well-documented decisions.
- Strong understanding of insurance and retirement products, suitability requirements, and best interest standards.
- Exceptional attention to detail and the ability to review large amounts of information accurately while managing multiple priorities and deadlines.
- Strong communication skills, including the ability to engage with financial professionals, customers, and internal partners to gather information, explain decisions, and resolve issues professionally.
- Integrity, sound judgment, and ethical decision-making skills, with the ability to balance customer interests, regulatory requirements, and business objectives.
- Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with the company.
Preferred Qualifications
- Bachelor’s degree in business, Finance, Insurance, Risk Management, or a related field, or an equivalent combination of education and experience.
- 5-8 years of experience in suitability review, insurance operations, annuity new business, compliance, risk management, financial services, or related functions.
- Working knowledge of suitability and best interest regulations, insurance industry standards, and retirement products.
- FINRA licenses and/or insurance-related certifications, or willingness to obtain them as required.
- Experience reviewing annuity transactions, replacements, exchanges, and transfer activity within a regulated financial services environment.
- Demonstrated ability to independently assess risk, make complex decisions, and exercise sound judgment with a high degree of accuracy and accountability.
Compensation & Benefits
- Salary range: $32.80 - $54.64/hourly, plus eligibility for an annual bonus program.
- Flexible full-time or hybrid telecommuting arrangements.
- 401(k) plan with immediate vesting and company matching up to 6%.
- Paid time away, including vacation and sick time, flex days, and ten paid holidays.
- Community contribution matching.
Remote Work Requirements
For remote employees, internet service must meet the following standards:
- Minimum internet speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC’s definition of broadband.
- Permitted internet types: Fiber, cable, such as Comcast or Spectrum, or DSL.
- Not permitted: Satellite, such as Starlink; cellular broadband, including hotspots; any other wireless technology; or wired dial-up.
Identity Verification
After the initial phone screen, candidates will be required to participate in all interviews by video. The employer will take affirmative steps at key points in the hiring process to verify that candidates are not seeking employment fraudulently, including through the use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process.
- Withdrawal of a job offer.
- Termination of employment and other criminal and/or civil remedies if fraud is discovered.