Overview
This Support Billing Specialist role supports billing operations within the Billing department by ensuring accurate and timely billing processing and issue resolution.
Responsibilities
- Manage Support Billing requests with accuracy and timeliness.
- Complete invoicing tasks for multiple divisions using Microsoft Excel, Word, and specialized programs.
- Use ticket management systems (ServiceNow).
- Perform invoicing-related data entry while meeting daily, weekly, and monthly deadlines.
- Distribute invoices via print, email, and EDI.
- Ensure all required attachments and changes are included before sending invoices.
- Handle special billing requirements and customer invoice modifications.
- Reprint and resend original invoices as needed.
- Apply critical thinking for decision-making in short-term and long-term scenarios.
- Proactively resolve issues with urgency and engage relevant business partners.
- Cross-train to support other Billing department team members as needed.
- Maintain accurate procedures and support process improvements.
- Provide excellent service to internal and external customers and collaborate with business partners.
- Perform other duties and projects as assigned.
Requirements
- Associate's degree preferred.
- 3–5 years of experience in a billing or accounting operations/support environment.
- Excellent interpersonal, verbal, and written communication skills.
- Highly organized with the ability to follow standardized procedures.
- Familiarity submitting invoices in Ariba and Coupa.
- Detail-oriented and analytical; able to work independently or as part of a team.
- Ability to multi-task and prioritize in a fast-paced environment with tight deadlines.
- Strong problem-solving skills and ability to offer creative solutions.
Compensation & Benefits
- Initial base salary range: $21.63 to $26.44 hourly.
- Final base salary will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location.
- Benefits may include medical and financial benefits and/or other benefits, including 401(k) eligibility, an employee stock purchase program, and paid time off (vacation, sick time, and personal leave), depending on the position offered.
- This is an “at-will position.” The employer may modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Location
Not specified in the provided job description.
Equal Opportunity
The employer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.