Tax Resolution Specialist

Overview

A team is seeking individuals for a Tax Resolution role involving inbound call handling to assess callers' tax resolution needs. This position requires adherence to a provided script and focuses on qualifying callers for tax assistance.

Responsibilities

• Work a 40-hour schedule
• Handle inbound calls to survey tax resolution needs
• Follow a provided script accurately
• Qualify callers for tax help

Requirements

• Punctuality is essential
• Must have two monitors, a computer, and a headset
• Excellent internet connection required
• Customer service experience is preferred but not mandatory; training will be provided for the right candidates

Schedule

• Monday to Friday, 10:00 AM to 6:00 PM Eastern Standard Time

Desired Skills and Experience

• Tax Resolution
• Inbound Call Handling
• Customer Service
• Lead Qualification
• Script Following
• Tax Preparation
• IRS Procedures
• Tax Law

Compensation

• Hourly pay with bonus opportunities

Location

• Remote (implied by equipment and internet requirements)