Telecom Revenue Assurance Analyst

Overview

This role analyzes customer and telecommunications data—including revenue, provisioning, ordering, billing, and contract information—to identify billing discrepancies and potential under-billing opportunities. The position requires strong telecommunications product and process knowledge, along with analytical and technical skills to validate, quantify, and support corrections in collaboration with the client.

Responsibilities

• Conduct Revenue Assurance audits for assigned telecommunications clients to identify billing inaccuracies, revenue leakage, and under-billing opportunities.
• Analyze and reconcile multiple data sources, including customer revenue, billing, provisioning, ordering, invoice, and contract data.
• Use analytical techniques such as anomaly detection, trend analysis, contract analysis, order-to-bill analysis, and invoice validation to identify potential billing discrepancies.
• Apply knowledge of telecommunications products, services, network services, ordering processes, provisioning, and billing to determine whether discrepancies represent actual revenue leakage or under-billing.
• Validate billing issues by researching customer contracts, orders, provisioning records, invoices, and applicable billing rules.
• Collaborate with client teams to correct inaccurate billing through the client’s ordering and billing processes.
• Track opportunities, corrections, and financial results using client portals and internal tracking dashboards.
• Monitor the status of revenue assurance opportunities and follow through to ensure corrections are implemented and reflected in billing.
• Prepare and provide analytical reports, findings, and supporting information in response to internal and client requests.
• Meet established internal and client performance, productivity, and revenue recovery targets; report progress against those targets.
• Communicate findings clearly to technical and business stakeholders, including the ability to explain financial impact and root cause.

Required Skills & Competencies

• Strong analytical and problem-solving skills, including the ability to identify patterns, investigate anomalies, and determine root causes.
• Ability to work with and analyze large, complex datasets from multiple sources.
• Strong telecommunications industry knowledge, especially in customer ordering, provisioning, billing, contracts, and revenue processes.
• Ability to interpret telecommunications contracts, service orders, invoices, and billing records.
• Strong attention to detail and the ability to identify discrepancies across multiple systems and data sources.
• Proficiency with Microsoft Excel, including data analysis, reconciliation, filtering, formulas, and reporting.
• Working knowledge of Microsoft Access, including the ability to query and analyze data.
• Proficiency with Microsoft Word and Microsoft Outlook.
• Ability to learn and navigate client portals, billing systems, ordering systems, and internal tracking/reporting tools.
• Ability to translate technical and analytical findings into clear business conclusions and actionable recommendations.
• Bachelor’s Degree.

Compensation & Benefits

• Salary Range: $50,000–$85,000 annually. Starting compensation is determined based on experience, skills, education, geographic location, and alignment with the overall compensation structure.
• Comprehensive Benefits (not limited to):
  • Medical, dental, and vision insurance
  • Flexible spending accounts (FSA)
  • Company-paid life and disability insurance
  • 401(k) retirement plan
  • Employee ownership through our ESOP
  • Paid time off (PTO)
  • Eligibility for incentive compensation program