Overview
This role supports smooth, compliant real estate transactions end-to-end, with a focus on document compliance, commission processing, and agent support. The position requires strong attention to detail, financial accuracy, and the ability to proactively identify issues and drive solutions.
Responsibilities
Transaction & Compliance Management
- Review, audit, and manage transaction files to ensure compliance with brokerage and state-specific requirements
- Maintain accuracy across all deal stages by demonstrating strong understanding of transaction statuses and workflows
- Identify and resolve missing or incorrect documentation that may delay closing or commission processing
- Independently complete compliance reviews within SkySlope, ensuring files meet all required standards
- Apply company policies, regional requirements, and escalation paths (including Broker of Record involvement)
Commission Processing & Financial Accuracy
- Queue, review, and process commissions with a high degree of accuracy and accountability
- Audit commission structures, including splits, referral fees, transaction fees, and co-broke agreements
- Identify and flag discrepancies such as missing splits, deposit mismatches, and incorrect GCI calculations
- Validate commission data against compliance documentation and financial records
- Generate CDAs, support escrow release processes, and ensure proper payment readiness
Agent Support & Communication
- Serve as a primary point of contact for agents, providing timely and accurate support on transaction status, submissions, and payment timelines
- Proactively communicate with agents to resolve outstanding items required to close transactions
- Manage and respond to a shared inbox, ensuring assigned communications are addressed by end of day
- Tag and route inquiries appropriately across internal teams based on ownership and subject matter
Systems & Process Expertise
- Act as a subject matter expert in transaction and commission platforms, including Total Brokerage and SkySlope
- Maintain detailed notes within transaction records, documenting agent communications and internal escalations
- Use internal tools such as deposit logs to investigate pending funds and transaction discrepancies
Operational Excellence & Workflow Optimization
- Manage a high volume of transactions across multiple stages
- Self-prioritize tasks and operate independently with minimal oversight in a fast-paced environment
- Demonstrate strong attention to detail and accuracy aligned with internal quality thresholds
- Identify inefficiencies in workflows and proactively implement scalable improvements
- Collaborate cross-functionally with Agent Finance, Accounting, and Brokerage Operations
- Support ongoing training and knowledge-sharing initiatives to improve team efficiency and agent experience
- Perform other duties as assigned; responsibilities may change over time
Requirements
- 3-5 years of experience processing real estate transactions
- Experience with real estate transactions in Connecticut, Delaware, Illinois, Maryland, New England, and Virginia
- SkySlope experience preferred
- Bachelor’s degree in Finance, Accounting, Business, or related field preferred
- Real Estate license a plus
- Preference given to candidates based in Eastern and Central time zones
Skills
- Exceptional attention to detail when auditing documents and financial data
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- High level of customer service and responsiveness
- Advanced proficiency in Excel (pivot tables, lookups, etc.)
- Strong organizational and time management skills with ability to manage multiple priorities
- Ability to quickly learn new systems and adapt to evolving processes
- Self-starter who can work independently and drive results
Compensation & Benefits
Compensation
- National base pay range (United States): $70,000.00 - $75,000.00 USD
- Actual compensation within the pay range will be determined based on factors including skills, prior relevant experience, and specific work location.
Benefits
Eligible employees may receive medical, dental, and vision insurance; paid time off and paid holidays; retirement benefits; and other company-sponsored benefits, subject to applicable eligibility requirements and plan terms.
Location
- Remote eligible for candidates based in Eastern and Central time zones
- Candidates must live within the United States
- The role may include occasional work at additional offices or attendance at offsites, as agreed to with your manager
Work Authorization
At this time, H-1B visa or any other work authorization sponsorship is not available. Candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.