Overview
This role is part of the HCM Managed Services team. The Payroll Specialist is responsible for accurate processing and reconciliation of payroll for UKG Pro clients, providing timely and accurate financial information and supporting day-to-day payroll operations.
Responsibilities
- Responsible for timely and accurate processing, audit, and related activities for client payroll, including special projects and quarter and year-end audits; perform basic analysis and research related to payroll processing
- Assist the Team Lead and Manager in reconciling all payroll inputs and outputs and ensuring all requirements are met
- Build trusted relationships with client contacts by providing exceptional client service
- Identify areas of client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
- Maintain awareness of client Service Level Agreements (SLAs) and execute to meet their requirements
- Develop and maintain awareness of SOC 1 controls and ensure compliance at each task performed
- Set up and execute new payroll cycles, including any manual HR or Pay Data Entry
- Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
- Run variance reports and review the accuracy of payroll data and individual transaction inputs
- Perform payroll balancing by running reports, investigating variances, and determining actions to take
- Process prior period adjustments, including manual checks, stop payments, and reversals
- Assist clients in preparation for quarter/year-end processing
- Assist clients with their annual enrollment, including testing and applicable end-dating activities
Requirements
- Experience with automated multi-corporation, multi-state payroll processing, including in-depth knowledge of payroll tax and accounting principles plus wage and hour laws
- Experience working with UKG
- Strong verbal and written client service skills
- Strong organizational skills with attention to detail and the ability to manage deadlines
- Proficiency using PC with MS Office applications, especially Word and Excel
- Highly motivated, team-oriented, and able to collaborate effectively within cross-functional teams
- Human Resource and Payroll experience with a Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), and/or Senior Professional in Human Resources (SPHR) preferred
- Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)
Compensation & Benefits
- Not specified in the provided job description.
Location
- Remote full-time employment opportunities across the US and Canada.