Overview
The organization is seeking an experienced Payroll Specialist to join its HCM Managed Services team. This role supports accurate processing and reconciliation of payroll for UKG Pro clients within the Managed Services Team. Responsibilities include delivering timely, accurate financial information and supporting day-to-day payroll operations in a fast-changing environment.
Responsibilities
- Ensure timely and accurate processing, audit, and related payroll processes for clients, including special projects and quarter and year-end audits; perform basic analysis and research related to payroll processing
- Assist the Team Lead and Manager with reconciling all inputs and outputs of payroll processing and ensuring all requirements are met
- Provide exceptional client service and build relationships of trust, respect, and partnership with client contacts
- Identify areas of client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
- Maintain awareness of client Service Level Agreements (SLAs) and execute work to meet SLA requirements
- Maintain awareness of SOC 1 controls and support compliance at each task performed
- Set up and execute new payroll cycles, including any manual HR or Pay Data Entry
- Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
- Run variance reports and review the accuracy of payroll data, including individual transactions input
- Perform payroll balancing by running reports, investigating variances, and determining appropriate action
- Process prior period adjustments, including manual checks, stop payments, and reversals
- Assist clients in preparation for quarter/year-end processing
- Support clients with annual enrollment, including testing and applicable end-dating activities
Requirements
- Experience with automated multi-corporation, multi-state payroll processing, including in-depth knowledge of payroll tax and accounting principles and wage and hour laws
- Experience working with UKG
- Strong verbal and written client services skills
- Strong organizational skills with attention to detail and the ability to manage deadlines
- Proficiency using PC and MS Office applications, especially Word and Excel
- Highly motivated and team oriented, with the ability to collaborate effectively within cross-functional teams
- Human Resource and Payroll experience; Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), and/or Senior Professional in Human Resources (SPHR) preferred
- Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)
Compensation & Benefits
- Not specified in the provided job description.
Location
- Virtual full-time employment opportunities across the US and Canada.
- Remote work is available.