Advanced Support Consultant (Payroll Tax)

Overview

A fast-growing software company headquartered in Atlanta is seeking an experienced Advanced Support Consultant to join their Client Operations team. The organization provides a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses and recently secured $100 million in growth funding.

Responsibilities

• Provide advanced support to Client Services teams and clients on complex post-payroll tax filing issues, including employment tax, quarterly/annual reconciliations, filings compliance, agency notices, assessments, and other tax inquiries.
• Serve as a primary point of contact for resolving payroll tax rules, regulations, compliance, and operational matters.
• Manage client support tickets to troubleshoot and resolve employment tax issues effectively.
• Collaborate with cross-functional teams to identify and implement best practices for process improvements.
• Take ownership of issues and drive resolutions while keeping clients and internal teams informed.
• Proactively analyze problems to identify root causes and prevent recurrence.
• Provide clear communication and maintain high client satisfaction through impactful engagement.

Requirements

• Minimum of 3 years of experience in HCM and/or employment tax filing, payroll customer service.
• Strong understanding of employer tax principles and payroll tax operations, including tax notice resolution and amendment processing.
• College experience is strongly preferred.
• Proficiency with CRM platforms and Microsoft Excel.
• Knowledge of G-Suite, Xero, and QuickBooks is a plus.
• Excellent organizational, problem-solving, and analytical skills.
• Strong discovery and listening skills with the ability to ask practical questions, understand client objectives, and prioritize actions.
• High attention to detail with the ability to capture and follow up on action items and set appropriate expectations.

Preferred Qualifications

• Experience working in a fast-paced SaaS environment.
• Familiarity with payroll software and compliance regulations.

Compensation & Benefits

• Hourly pay range: $28.84 to $31.25, with final offers based on experience and expertise.
• Competitive compensation package including base salary, bonus, and stock options.
• Comprehensive benefits including 4 weeks PTO, paid holidays, Medical/Dental/Vision insurance, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and 401(k) with company match.
• Remote work flexibility within the U.S. or option to work onsite at the Atlanta headquarters.

Location

• Remote (U.S.) with optional work from Atlanta headquarters located in Ponce City Market.

Equal Opportunity

The organization is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other protected classification under applicable laws.