AR Manager (Remote Role)

Overview

This role manages the day-to-day, high-volume Accounts Receivable (AR) operations. The organization is seeking an AR Manager to lead receivables processes, ensure accurate invoicing and cash application, and maintain high standards of execution and attention to detail in a fast-paced environment.

Responsibilities

• Manage the AR team (a mix of FTE and contractors) and lead all AR functions
• Ensure accurate and timely invoicing of customers
• Ensure timely and accurate application of cash
• Manage an inbox for customer invoicing questions
• Develop and maintain detailed standard operating procedures for accounts receivable and business partners
• Serve as a liaison between multiple departments (FinOps, Sales, Operations, etc.) on all AR matters
• Attend customer onboarding calls to identify billing requirements and develop solutions for complex customer billing needs
• Act as the point of contact for AR-related issues, including setting up new processes, maintaining financial SOPs, and auditing current processes to ensure accurate invoicing
• Collaborate with partners to investigate root causes and resolve customer AR issues
• Resolve collection issues by examining customer payment plans (net terms), payment history, and line of credit amount
• Manage customer outreach to obtain overdue payment when necessary
• Maintain internal controls and documentation and assist with year-end audit requests
• Develop bad debt processes and procedures, including necessary escalation practices
• Verify the validity of account discrepancies by gathering and investigating information from billing, collections, account management, and the customer
• Spread standard methodologies across accounts, teams, and verticals
• Develop reporting and forecasting for AR-related KPIs
• Prepare journal entries and account reconciliations as needed
• Hold regular meetings with the AR team to discuss current trends and brainstorm solutions to ad-hoc issues

Requirements

• 4-year college degree with accounting course work
• Functional accounting knowledge
• 3–5 years of previous AR/Billing and Credit & management experience
• Significant NetSuite experience
• Experience using various vendor portals, including Amazon Vendor Central
• Experience working in invoicing and payments in a high-volume transactional manual business
• Exceptional attention to detail and a strong focus on executional excellence
• Ability to stay calm under pressure and manage high volumes of daily transactions
• Ability to prioritize daily workloads based on task urgency
• Excellent communication skills
• Advanced Excel skills
• Ability to meet monthly and quarterly deadlines
• Ability to support external audit requests
• Familiarity with foreign customers/currencies and billing/tax requirements

Preferred Qualifications

• Not specified

Compensation & Benefits

• Annual base pay: $120,000 - $130,000
• Eligibility for an annual bonus
• Actual base pay will vary based on qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held, and geographic location

Benefits include:

• Competitive compensation
• Flexible paid time off, 11 paid holidays, and flexible work schedules
• Company contribution to Medical, Dental, and Vision Insurance for employees and their families
• Company-paid employee life insurance; optional additional life insurance
• Short and long-term disability coverage options
• Parental leave: up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Roth and 401k plans: 100% match up to the first 4% and immediately vested
• Professional Development Reimbursement Program
• Products: Twenty (20) free products per year, plus a friends and family discount

Location

Not specified

Equal Opportunity Employer

The organization is an Equal Opportunity Employer and does not discriminate based on race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.