AR Specialist - Cash Applications

Overview

This Accounts Receivable Specialist – Cash Application role supports the order-to-cash process by ensuring customer payments are posted timely and accurately, customer accounts remain current, and cash application exceptions are resolved efficiently.

This position is not available to residents of California.

Responsibilities

• Post and accurately apply customer payments received through ACH, wire transfer, lockbox, check, credit card, electronic remittance, and customer portals by matching remittance details to the appropriate customer accounts and open invoices
• Research and resolve unapplied or unidentified cash, missing payments, short payments, overpayments, deductions, and other payment discrepancies
• Partner with Accounting to reconcile daily cash postings to bank deposits, lockbox reports, credit card clearing accounts, and applicable general ledger accounts
• Support month-end close activities related to cash application, including preparation and maintenance of accurate reconciliation records and supporting documentation
• Serve as the primary Cash Application contact for processing approved refunds related to online purchases, sales-assisted purchases, and Annual Maintenance Fees transactions
• Maintain cash application procedures, reconciliation documentation, exception research, adjustment support, and other records in accordance with organizational policies and audit requirements
• Analyze recurring cash application exceptions and recommend process improvements that reduce unapplied cash and improve posting accuracy
• Meet established daily processing and service-level expectations while maintaining accuracy in a high-volume accounts receivable environment
• Support ERP and CMS implementations, enhancements, and upgrades by participating in system testing and updating related procedures and user documentation
• Provide timely, professional service to internal and external customers through the case management system and AR mailbox
• Perform other duties as assigned

Requirements

• Proficient in Microsoft Office (Word and Outlook) with strong Microsoft Excel skills
• Strong attention to detail and accuracy in financial transactions
• Excellent analytical, research, and problem-solving skills
• Experience with process improvement
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines
• Commitment to confidentiality, compliance, and audit readiness
• Ability to research payment discrepancies, interpret remittance information, and communicate clearly with internal teams and customers
• Ability to process data entry with accuracy and efficiency
• Must be detail oriented, organized, and able to multitask
• Well-developed verbal and written communication skills
• Strong critical thinking/problem-solving skills
• Experience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools preferred
• ERP implementation and documentation creation a plus

Education and Work Experience

• High school diploma or equivalent required; associate or bachelor’s degree in Accounting, Finance, Business, or related field preferred
• 2 years minimum AR experience required
• Working knowledge of accounts receivable processes, invoice matching, payment posting, and account reconciliation
• Previous experience in accounts receivable, cash application, accounting support, billing, collections, or payment processing required
• Experience working with AI tools or a demonstrated willingness to learn

Preferred Qualifications

• Experience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools
• ERP implementation and documentation creation

Compensation & Benefits

• Pay range: $24.18 - $26.60 /Hr
• Final pay is based on internal equity, market data, and factors including the applicant’s education, work experience, certifications, etc.
• Comprehensive benefits package available

Location & Work Model

• Regular daily online attendance with a full-time work from home model
• Less than 5% travel required

Physical and Mental Demands

• Work extended hours or overtime when necessary
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain stationary, often standing or sitting, for prolonged periods

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Posting Timeline

This position will be posted for a minimum of 5 calendar days. The employer intends to fill the position within approximately 30 days.