Billing Operations Supervisor

Overview

This role involves supervising daily billing operations for services, including time & materials, fixed fee, and recurring billing models. The position requires active participation in billing activities such as invoice review, adjustments, and issue resolution. It includes managing a small team, ensuring accurate and timely invoicing, and collaborating with Finance, Operations, and Delivery teams to support billing accuracy and process improvements.

Responsibilities

• Manage daily services billing operations across various billing models
• Participate hands-on in billing activities including invoice review and issue resolution
• Support mid-month and month-end billing cycles to ensure timely invoice generation
• Review invoices, credits, and adjustments for accuracy and contract alignment
• Lead and coach a small team of billing specialists, managing workload and adherence to timelines
• Serve as escalation point for billing questions and issues
• Collaborate with Project Managers and Operations to resolve billing discrepancies
• Monitor time entry and approval status to support timely billing
• Provide visibility into unbilled activity and open billing items
• Assist with monthly reviews of billed and unbilled activity
• Support investigation of variances between billing data and financial reporting
• Partner with Finance to provide detail and context on billing-related items
• Identify opportunities to improve billing processes and reduce manual effort
• Support PSA/ERP systems related to billing activities (e.g., Changepoint, Intacct)
• Ensure consistency and accuracy in billing workflows and documentation

Requirements

• Minimum 5 years of billing experience, preferably in a professional services environment
• Prior experience leading or mentoring team members
• Strong understanding of services billing models: time & materials, fixed fee, recurring billing
• Experience with PSA/ERP systems such as Changepoint or Intacct preferred
• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Customer Requirements

This position may require access to customer information, systems, and/or premises, which may necessitate customer approval as an essential job function.

Compensation & Benefits

• Base salary range: $90,000 to $100,000
• Eligibility for bonus according to company plan

Benefits include:

• Medical, Dental, and Vision insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts with company contribution
• 401(k) Retirement Plan with matching contribution
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program offerings
• Paid Time Off starting at 15 days annually, accrued per pay period based on years of service
• 8 Paid Holidays per year, including 1 floating holiday

Compensation and benefits are subject to eligibility and may be modified at any time in accordance with applicable laws.

Location

Not specified.