Billing Specialist (Mountain Time Zone or Pacific Time Zone)

Overview

This role involves supporting the Operations Team by managing accurate and timely billing for investment management clients. The Billing Specialist will collaborate with advisors, internal teams, and external stakeholders to maintain billing integrity, update instructions, process fees, resolve discrepancies, and support revenue recognition.

Responsibilities

• Perform monthly billing audits including fee calculations, troubleshooting accounts, and processing adjustments
• Review and maintain client accounts and household structures to ensure correct fee schedule assignments
• Collaborate with advisors and internal teams to update and maintain billing instructions aligned with client agreements
• Reconcile direct debit results and ensure timely, accurate fee collection
• Respond promptly and professionally to billing inquiries from advisors and Client Service teams
• Work with Trading and Client Service teams to ensure sufficient account liquidity for billing debits
• Track, manage, and follow up on outstanding, failed, or rejected fee transactions
• Investigate root causes of failed collections and coordinate resolutions
• Facilitate collections by partnering with advisors, Client Service, and Trading teams, including funding accounts, re-processing fees, or updating billing setups
• Maintain detailed records of collection efforts and outstanding balances; provide regular reports on aged receivables and collection status
• Identify trends in collection issues and recommend process improvements to reduce failed or delayed billing

Requirements

• Strong analytical and problem-solving skills with high attention to detail
• Understanding of portfolio accounting and client performance reporting concepts
• Proficiency in Microsoft Office, especially Excel
• Experience with integrated financial systems and billing platforms
• Experience with Orion and Salesforce strongly preferred
• Highly organized with ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Proven ability to collaborate effectively with advisors and cross-functional teams

Location

• Remote position with a strong preference for candidates in the Mountain or Pacific Time Zones

Working Hours

• Monday through Friday, 8:00 AM to 5:00 PM

Working Conditions

• Professional office environment
• Work performed indoors, involving standing and sitting
• Assigned to a workstation
• No heavy lifting over 10 lbs

Compensation & Benefits

• Base pay range: $26 - $31 USD per hour, based on factors including geographic location, experience, education, skills, and certifications
• Eligible for incentive compensation programs

Benefits include:

• Company-paid Basic Life & AD&D Insurance
• Company-paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Multiple medical plan options including High Deductible Health Plans and Traditional Co-Pay plans
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions for eligible plans
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account
• 14 Company Paid Holidays including a full week off at Thanksgiving
• Generous paid time off for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits combining company paid STD, supplemental STD, and Parental Leave
• Adoption Assistance Reimbursement Program
• Company-paid Concierge Services for caregiving and life challenges
• 401(k) Retirement Plan with Traditional, Roth, and after-tax options including per pay period match
• Pet Insurance
• Personalized financial planning and guidance at preferred employee pricing

Application Information

• Initial application deadline: May 7, 2026
• Applications submitted after this date may be considered on a rolling basis until the position is filled
• Early application is encouraged

Equal Opportunity & Compliance

• The employer is an equal opportunity employer and complies with federal, state, and local laws
• Participation in E-Verify and federal employment eligibility verification requirements

If accommodation is needed during the application or hiring process, requests can be made through the designated accommodation contact (not provided here).