Billing Support Associate - Vets MilSpouses - Remote $18/Hour

Overview

This remote position is open exclusively to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. The role focuses on bridging the gap between a recent transition to NetSuite and delivering personalized customer service to reduce delinquent accounts caused by software implementation challenges.

Note: Due to position requirements, candidates cannot be hired from the following locations: OCONUS, Arizona, California, Colorado, District of Columbia, Illinois, Iowa, Maine, Maryland, Massachusetts, Montana, Minnesota, Missouri, Nebraska, New Jersey, New York, New Hampshire, Oregon, Vermont, Washington, and Rhode Island.

Responsibilities

• Manage a prioritized outbound call list within NetSuite to contact customers primarily in Central and Eastern U.S. time zones.
• Provide empathetic, high-volume outbound calls to notify customers of system changes and outstanding balances.
• Troubleshoot login issues and guide customers through the VersaPay billing portal.
• Securely process one-time credit card payments over the phone and facilitate transitions to Autopay.
• Maintain detailed notes in NetSuite regarding customer interactions, payment promises, and requests.
• Identify and escalate complex disputes or loss of interest cases to specialized in-house teams.

Requirements

• Minimum of 2 years experience in high-touch Customer Experience or Billing Support roles, including accounts receivables, payment retrieval, credit recovery, delinquent accounts, or asset recovery.
• Proven experience using CRM or ERP systems; experience with NetSuite or Contivio is a significant plus.
• Exceptional verbal communication skills with the ability to adapt language to align with company culture.
• High empathy and diplomacy to request payments while preserving long-term B2B relationships.
• Tech-savvy with comfort navigating complex ERP systems and teaching software usage over the phone.
• Resilience and patience when handling occasionally frustrated customers.
• Adaptability to switch between technical support and financial negotiation within a single conversation.

Education

• High School diploma or GED required.

Additional Details

• Start Date: June 2026
• Shift: 9am - 6pm EST
• This is a remote position with location restrictions as noted above.
• Employment eligibility verification required in compliance with federal law.

Location

• United States (remote, excluding specified states and OCONUS locations)