Business Banking Manager

Overview

This is a permanent Business Banking Manager role supporting business customers through a remote service proposition, with engagement via phone, video, and digital channels.

In this position, you will manage an assigned portfolio of business customers located across Regional Victoria, while also contributing to strategic priorities including Customer Experience, Staff Experience, and Well Managed through disciplined portfolio management, risk awareness, and proactive customer engagement.

Responsibilities

• Provide high-quality, one-to-one customer service to a diverse range of Small Business customers across Regional Victoria.
• Retain and grow existing customers by ensuring, where possible, the bank is their Bank of Choice.
• Bring new Small Business customers to the organization, leveraging local connections and collaborating with Senior Business Banking Managers who onboard new-to-bank customers for ongoing management.
• Understand customer ambitions and help customers realize business growth and development goals.
• Contribute to a high-performing team environment focused on collaboration and rapid customer solutioning.
• Meet assigned performance targets across the balanced scorecard.
• Engage with existing small business customers.
• Collaborate effectively with internal teams.
• Maintain deep knowledge of the product suite to recommend appropriate solutions for customer needs.

Requirements

• Relationship Management: build, maintain, and influence relationships to achieve mutually beneficial outcomes.
• Portfolio Management: select, prioritise, and manage a portfolio of work and/or customers in line with strategic objectives and capacity to deliver, balancing change initiatives and business-as-usual while optimising return on investment.
• Customer Solutioning: support customers by understanding needs, informing them about relevant products/services, and providing considered options that meet those needs.
• Credit Assessment and Management: assess, advise, monitor and/or approve customers’ creditworthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or judgement based on prior experience and knowledge.
• Data Analysis: collect, profile, and analyse data to turn it into meaningful insights that inform business decisions and enable customer solutions.

Applicants are not expected to have 100% of these skills; a growth mindset is important.

Preferred Qualifications

No additional preferred qualifications were specified.

Compensation & Benefits

• Access to health and wellbeing services
• Discounts on selected products and services
• Flexible working arrangements

Location

• 839 Collins Streed Docklands, Vic, OR
• Any Business Centre in Regional Victoria (including Albury NSW)

Work hours: Standard

Role Details

• Role Type: Permanent
• Job Posting End Date: 20/11/2026, 11.59pm (Melbourne Australia)