Client Account Manager (Mandarin Speaker)

Overview

This role manages a portfolio of global payroll clients and serves as the primary point of contact for payroll-related activities. The position ensures accurate and timely delivery of payroll services, maintains strong client relationships, coordinates with international payroll providers, and oversees payroll operations from payroll input through employee and statutory payments.

Responsibilities

Client Relationship Management

• Serve as the primary contact for assigned clients for payroll, operational, and service-related inquiries.
• Build and maintain strong client relationships through proactive communication and excellent customer service.
• Act as a client advocate and coordinate internally to resolve issues and meet client expectations.
• Conduct regular service reviews and governance discussions with clients where applicable.

Payroll Management

• Manage end-to-end payroll operations across multiple countries and pay groups.
• Review payroll changes submitted by clients and coordinate with In-Country Partners (ICP) for payroll processing.
• Audit payroll calculations and perform validation checks to ensure payroll accuracy before client approval.
• Monitor payroll calendars and ensure all payroll activities are completed within agreed timelines.
• Ensure payroll disbursements, statutory payments, and employee payments are completed accurately and on time.
• Manage payroll exceptions, escalations, and issue resolution.

Stakeholder Coordination

• Liaise with international payroll vendors, internal departments, and clients regarding payroll processing requirements.
• Communicate payroll changes and requirements between clients and local payroll providers.
• Coordinate with implementation, finance, operations, and support teams to address service delivery needs.
• Escalate risks and operational issues appropriately while driving timely resolution.

Reporting & Compliance

• Generate, review, and analyze payroll reports, payroll registers, invoices, variance reports, and client-specific reports.
• Perform payroll reconciliations and audits to identify discrepancies and ensure data accuracy.
• Track open items and maintain issue logs until resolution.

Requirements

• Minimum 1 years of customer service experience.
• Proficient in basic Microsoft Excel functions, including VLOOKUP and Pivot Tables.
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Ability to work closely with Chinese clients.
• Fluent Mandarin Speaker (Verbal).
• Candidate must be willing to align and work as per Singapore holiday calendar.

Compensation & Benefits

Not specified in the provided description.

Location

Singapore (work must align with Singapore holiday calendar).